Maverick Thorpe
Newport,RI
Summary
Dynamic professional with a proven track record in customer service and sales, notably at AT&T, where I enhanced client satisfaction and drove revenue growth. Skilled in effective communication and relationship building, I excel in high-pressure environments, ensuring exceptional service and loyalty. Proficient in customer satisfaction, I bring attention to detail in all endeavors.
Overview
2026
2026
years of professional experience
Work History
Chef
Castle Hill Inn & Resort
2024 - Current
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Sales Manager
AT&T
03.2020 - 10.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Supervisor
DIRECTV
01.2019 - 02.2020
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Customer Service Representative
Amazon
05.2017 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
Hilton
03.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Maldonado High School
Jamaica 06.2014
Skills
- Food safety and sanitation
- Customer service
- Knife skills
- Cooking techniques
- Attention to detail
- Effective communications
- Relationship building
- Customer relationship building
Timeline
Sales Manager
AT&T
03.2020 - 10.2024
Sales Supervisor
DIRECTV
01.2019 - 02.2020
Customer Service Representative
Amazon
05.2017 - 01.2019
Sales Associate
Hilton
03.2016 - 02.2017
Chef
Castle Hill Inn & Resort
2024 - Current
Maldonado High School
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