Maverick Torres
Odessa,TX
Summary
Hardworking and passionate job seeker with strong organizational skills, interested in securing an entry-level firefighter position. Highly motivated with multiple skills learned while volunteering at a local fire department including, but not limited to, in-depth knowledge of safely suppressing fires, thinking quickly under pressure with the ability to remain calm in stressful situations, efficiently responding to fire alarms and emergency calls, proficient in management of equipment and tools for optimizing situational outcomes. Resourceful, hardworking, dependable and professional. Eager to learn and assist a team to achieve departmental goals in order to provide support and assistance to the city of Odessa and it citizens.
Overview
5
5
years of professional experience
Work History
Service Technician
ENCORE COMBUSTION
Odessa, TX
10.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Sales Team Member
Academy Sports And Outdoors
Odessa, TX
08.2022 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Maintained organized, presentable merchandise to drive continuous sales.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
- Delivered exceptional after-sales support, fostering long-term client relationships built on trust and reliability.
- Exceeded monthly sales targets consistently by utilizing effective communication and negotiation techniques.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed time efficiently, balancing multiple tasks and prioritizing high-value deals to maximize results.
- Mentored junior team members, sharing best practices for achieving sales goals and maintaining customer relationships.
Cashier/Guest Advocate
Market Street
Odessa, TX
09.2019 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Prevented loss by vigilantly monitoring potential theft or fraud situations.
Education
High School Diploma -
UTPB STEM Academy
05.2022
Skills
- Attention to Detail
- Heavy Lifting
- Time tracking
- Following safety practices
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Excellent Communication
- Calm Under Pressure
- Problem Resolution
- Decision-Making
Additional Information
References:
Orlando Rios
Orios@odessa-tx.gov
432-934-6398
4636 Applewood Dr
Odessa TX 79761
Timeline
Service Technician
ENCORE COMBUSTION
10.2022 - Current
Sales Team Member
Academy Sports And Outdoors
08.2022 - 10.2022
Cashier/Guest Advocate
Market Street
09.2019 - 08.2022
High School Diploma -
UTPB STEM Academy