Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SalesAssociate
Maverick Turner

Maverick Turner

Helotes,TX

Summary

Experienced Business/Property Manager that is skillful in monitoring and managing daily business operations with a focus on continuous improvement and good networking skills. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 5 years worth of history of successful industry performance in Business and 2 years of Property Management in rental properties.

Overview

7
7
years of professional experience

Work History

Business Manager

Biggs Marine Services
03.2016 - 05.2021
  • Communicated with customers and vendors positively with particular attention to problem resolution increasing customer satisfaction by 15%. Interacted well with customers to build connections and nurture relationships resulting in approximately 20% more in customer retention and repeat business.
  • Developed and executed comprehensive business plans, resulting in a 40% increase in annual revenue. Effectively communicated the company vision, incentives such as bonuses, and objectives, leading to a 30% improvement in employee engagement and productivity
  • Managed end-to-end documentation processes by integrating systems and documents digitally, achieving a 20% reduction in processing time. Processed invoices and wrote paychecks with more accuracy by scanning them into a database, contributing to a 15% improvement in financial record accuracy. Created efficient bookkeeping procedures with the addition of quickbooks, resulting in over 80% reduction in errors and further enhanced financial reporting.
  • Reduced financial inconsistencies well over 50% once modern digital integration was incorporated which led to assessing and verifying billing invoices, expense reports, and budgets becoming considerably more efficient as a result.

Property Manager

Airbnb
06.2021 - 06.2023
  • Handled guest/tenant complaints promptly and appropriately, even after hours and on my off days to ensure customer satisfaction as well as other necessary support services such as immediate repairs. Which resulted in gaining positive reviews and repeat guests.
  • Completed final check out walk-throughs of the condition of the rentals to identify required repairs that may or may not need to be reported to Airbnb for compensation; which also includes pictures and if violations of the house rules have occurred.
  • Monitored progress of construction, maintenance projects, and notified appropriate individuals of project updates, delays, and schedule changes. Refurbished and furnished newly acquired properties to meet standards for occupancy.
  • Implemented and enforced policies with procedures to maintain properties to highest standards, ensuring excellent Quality of Assurance for each guest.

Education

GED -

Wharton County Junior College
Bay City, TX

Skills

  • Property Management/Inspections
  • Complaints Investigation
  • Tenant Relations
  • Administrative Support
  • Operations Management
  • Problem Solving/Critical Thinking
  • Decision Making
  • QuickBooks
  • Time Management
  • Budget Creation and Financial Oversight
  • Entrepreneurial
  • Attention to Detail
  • Employee Management
  • Adaptability

Additional Information

Currently working on getting my Real Estate License through the Colibri education online program.

Timeline

Property Manager

Airbnb
06.2021 - 06.2023

Business Manager

Biggs Marine Services
03.2016 - 05.2021

GED -

Wharton County Junior College

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Maverick Turner