Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Work Preference
Languages
Timeline
Hi, I’m

Ma. Veronica S. Manalo

Queens Village,NY
Ma. Veronica S. Manalo

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

10
years of professional experience
1
Certificate

Work History

Hillside Medical Office

Medical Assistant (Externship)
12.2023 - 04.2024

Job overview

  • Delivered quality administrative support by filing records, taking phone calls, faxing documents which enhanced operational efficiency.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Verified patient insurance coverage and collected required co-payments.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Completed EKGs and other tests based on patient presentation in office.

GoLean Healthcare

Medical Virtual Assistant
10.2022 - 08.2023

Job overview

  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.

Access Healthcare

Clinical Data Reviewer
03.2021 - 05.2022

Job overview

  • Verified eligibility and compliance with authorization requirements for service providers.
  • Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
  • Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
  • Collaborated with healthcare providers to expedite process of obtaining necessary medical documentation for approvals.

Teletech

Customer Service Representative
11.2020 - 03.2021

Job overview

  • Managed approximately 30 incoming calls and handled customer inquiries, and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

White Medical Care

Homecare Practical Nurse
09.2014 - 05.2020

Job overview

  • Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans that met individual patient needs.
  • Achieved optimal blood glucose control for diabetic patients through continuous education on self-monitoring techniques, diet modifications, and medication management.
  • Promoted patient independence with tailored assistance in daily living activities, such as grooming, bathing, dressing, and meal preparation.
  • Enhanced patient well-being by providing exceptional home care and implementing personalized care plans.

Education

Stepful
NY, USA

Certified Clinical Medical Assistant from Medical Assistant
04.2024

Emilio Aguinaldo College - Manila. Philippines
Philippines

Bachelor of Science from Nursing
10.2004

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Vital Sign Monitoring
  • Clinical Documentation
  • Patient-focused care
  • Data Entry
  • Patient Assessments
  • Electronic Health Records
  • Electronic Medical Records
  • Reliable team player

Certification

NHA CCMA Certification

  • CCMA - Certified Clinical Medical Assistant
  • Basic Life Support - BLS Certificate National CPR Foundation - Valid for 2 years
  • Standard - CPR / AED Certificate - Valid for 2 years

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Recognized for going above and beyond the call of duty.
Availability
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Company CultureCareer advancementPaid sick leaveHealthcare benefitsWork-life balance401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursPersonal development programsStock Options / Equity / Profit Sharing

Languages

English
Advanced (C1)

Timeline

Medical Assistant (Externship)

Hillside Medical Office
12.2023 - 04.2024

Medical Virtual Assistant

GoLean Healthcare
10.2022 - 08.2023

Clinical Data Reviewer

Access Healthcare
03.2021 - 05.2022

Customer Service Representative

Teletech
11.2020 - 03.2021

Homecare Practical Nurse

White Medical Care
09.2014 - 05.2020

Stepful

Certified Clinical Medical Assistant from Medical Assistant

Emilio Aguinaldo College - Manila. Philippines

Bachelor of Science from Nursing

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Ma. Veronica S. Manalo