Mavi Garcia
Account Executive
Miami,FL
Summary
I am a detail-oriented and reliable professional with a strong background in administrative coordination, project support, and customer engagement. Skilled at handling high communication volumes, and supporting cross-functional teams in fast-paced environments. Known for being proactive, organized, and solutions-driven. Fluent in English and Spanish.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
Aftersales Coordinator
Warren Henry Automotive Group
07.2019 - Current
- Consistently ranked among the top performers for customer satisfaction and sales performance.
- Manage more than 100 calls per day and an average of 120-160 appointments shown per month.
- Managed service appointments, follow-ups, and communication with clients to ensure seamless experiences.
- Inform via telephone, email clients about active recalls and campaigns to support compliance and safety.
- Collaborated with internal teams (parts, service, valet) to coordinate vehicle readiness and logistics.
- Handled sensitive client information with discretion and compliance.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Service Consultant
Warren Henry Automotive Group
07.2022 - 12.2022
- Acted as the primary liaison between customers and service technicians.
- Generated work orders, service recommendations, and accurate cost estimates.
- Ensured timely delivery and resolution of service issues while maintaining a high customer satisfaction rate.
- Delivered post-service follow-up to support retention and loyalty initiatives.
- Provided information about service procedures and expected timelines.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
- Discussed options with clients and determined appropriate plans.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Education
Bachelor of Science - Bussines Management
Catholic University of Tachira
Venezuela 09.2006 - 10.2025
Accomplishments
Doubled achieved the Top Sales User by Autoalert.
Timeline
Service Consultant
Warren Henry Automotive Group
07.2022 - 12.2022
Aftersales Coordinator
Warren Henry Automotive Group
07.2019 - Current
Bachelor of Science - Bussines Management
Catholic University of Tachira
09.2006 - 10.2025
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