Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Preference
Timeline
Generic
Open To Work

Mavi Moussimi

Baltimore-Washington Metropolitan Area

Summary

Results-driven professional with extensive experience in customer service and sales. Demonstrates strong communication and interpersonal skills, fostering positive customer interactions. Possesses in-depth product knowledge and the ability to convey technical information clearly. Actively seeking opportunities to leverage skills and contribute to organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Manager

Dave & Buster's
11.2023 - Current
  • Supervised daily operations to ensure optimal workflow and adherence to safety protocols.
  • Trained and mentored new staff on company policies and operational procedures.
  • Implemented process improvements to enhance efficiency and reduce downtime.
  • Coordinated shift schedules to align staffing levels with demand fluctuations.
  • Monitored inventory levels, ensuring timely replenishment of stock supplies.
  • Conducted performance evaluations, providing constructive feedback for employee development.
  • Resolved customer complaints effectively, maintaining high satisfaction standards.
  • Collaborated with management to develop strategic initiatives for operational excellence.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed staff hiring, training and supervision.
  • Supervised ongoing daily production phases.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

Ride Operator/ Security

Six Flags of America
07.2023 - 10.2023
  • Operate amusement rides, ensuring the safety of all passengers and adherence to ride operation procedures.
  • Conduct pre-ride inspections, checking mechanical and safety systems for proper functioning.
  • Assist passengers in boarding and disembarking from rides, providing clear and concise safety instructions.
  • Monitor ride operation during operation, addressing any safety concerns promptly.

Assistant Manager

Miniso USA
08.2022 - 10.2023
  • Successfully upsell and cross-sell products to increase average transaction value.
  • Maintained cleanliness and visual presentation of the sales floor, ensuring it reflects the brand image.
  • Collaborated with team members to achieve sales targets and contribute to the store's success.
  • Assisted with inventory management, including receiving, unpacking, and tagging merchandise.

Sales Associate

The Home Depot
11.2021 - 08.2022
  • Utilized product knowledge to answer customer questions and make appropriate recommendations.
  • Effectively demonstrated product features and benefits to encourage sales.
  • Collaborated with team members to achieve sales targets and maintain a positive store environment.
  • Assisted in inventory management, including receiving, replenishing, and conducting periodic stock counts.

Cashier

Wendy’s
01.2019 - 02.2020
  • Accurately process cash, credit card, and mobile payment transactions.
  • Maintained a balanced cash drawer and reconciled discrepancies following the end-of-day cash count procedures.
  • Handled customer inquiries and complaints promptly, ensuring customer satisfaction.
  • Collaborated with team members to ensure smooth store operations and support during busy periods.

Education

High School Diploma -

Montgomery Blair
Silver Spring, MD
06.2021

Skills

  • Interpersonal and communication expertise
  • Customer satisfaction focus
  • Technical knowledge dissemination
  • Sales goal attainment
  • Adaptability in fast-paced settings
  • Attention to detail and organization

Certification

  • Licensed Job Title - Timeframe
  • Area of certification, Company Name - Timeframe

Languages

French
Full Professional

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Salary Range

$45000/yr - $200000/yr

Timeline

Shift Manager

Dave & Buster's
11.2023 - Current

Ride Operator/ Security

Six Flags of America
07.2023 - 10.2023

Assistant Manager

Miniso USA
08.2022 - 10.2023

Sales Associate

The Home Depot
11.2021 - 08.2022

Cashier

Wendy’s
01.2019 - 02.2020

High School Diploma -

Montgomery Blair

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