Mavis Afoakwah
Laurel,MD
Summary
Proven leader in retail management with a history at Melcom Shopping Mall - Achimota, adept at driving significant customer engagement through strategic promotions and exceptional service. Skilled in incident response planning and fostering lasting client relationships, demonstrating a unique blend of technical acumen and interpersonal effectiveness. Organized professional equipped to handle high volumes of quality assurance work with precision and speed. Tech-savvy and great with machines and instruments. Works well under pressure by using strengths in multitasking and time management daily.
Overview
15
15
years of professional experience
Work History
Medicine Counter Assistance
Top Up Pharmacy
Accra, Ghana
03.2017 - 11.2024
- Assisted customers with product selections, ensuring their satisfaction.
- Ensured compliance with safety regulations when handling food items.
- Provided guidance on product selection based on customer needs and preferences.
- Followed up with customers after purchase to ensure satisfaction with product and service.
- Recorded counts into inventory management system, updating records efficiently.
- Maintained positive working relationship with fellow staff and management.
- Sorted products and materials into predetermined sequences for display, packing, shipping and storage.
- Adjusted inventory records based on physical counts and investigation of variances.
- Enforced store policies regarding payment methods, returns and exchanges.
- Documented test result data and value of materials to maintain shipping, receiving and production records.
Sales Associate Supervisor
Melcom Shopping Mall - Achimota
Accra, Ghana
02.2010 - 08.2017
- Counted and balanced registers.
- Demonstrated excellent communication skills when interacting with customers, vendors, or other departments within the organization.
- Built lasting client relationships by organizing and planning sales events.
- Evaluated store operations on an ongoing basis to identify areas needing improvement or additional resources.
- Researched out-of-stock items to find additional inventory in other store locations.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Delegated work to staff, setting priorities and goals.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Education
License - Medicine Counter Assistance
Phersons Health College
Accra-Ghana09-2022
General Arts
Kumasi Girls Senior High School
Kumasi-Ghana05-2011
Skills
- First aid training
- Incident response planning
- Cybersecurity measures
- Technical surveillance countermeasures
- Intelligence gathering
- Asset protection
Timeline
Medicine Counter Assistance
Top Up Pharmacy
03.2017 - 11.2024
Sales Associate Supervisor
Melcom Shopping Mall - Achimota
02.2010 - 08.2017
License - Medicine Counter Assistance
Phersons Health College
General Arts
Kumasi Girls Senior High School