Mavis Lee Bia
Albuquerque,NM
Summary
To obtain an entry-level position, gain the knowledge of job duties, and grow into a leadership position.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Genesis Healthcare Heights
03.2024 - Current
- Working in a long-term care setting like nursing homes, assisted living facilities, and home care. Responsibilities may include helping patients with their ADLs and meals, repositioning bedridden patients, and taking a patient's vital signs. Nursing assistants work under the supervision of registered nurses (RNs) or licensed practical nurses (LPNs).
Member Services Rep
Faneuil / Continuum LLC
02.2021 - 12.2023
- Member services rep is primarily responsible for setting appointments for our members with a health plan. We also prompt members by telephone, locate members, code calls, and update data if necessary. Sitting for long periods of time and on the phone for most of the shift.
Telephone Interviewer II
NORC at the University of Chicago
06.2018 - 02.2021
- Telephone Interviewer II is primarily responsible for screening and interviewing respondents over the telephone. We also prompt respondents by telephone, locate respondents, code, and enter data from survey responses. Sitting for long periods of time and on the phone for most of the shift.
Nursing Assistant
Genesis Healthcare
01.2020 - 06.2020
- Working in hospitals and long-term care settings like nursing homes, assisted living facilities, and home care. Responsibilities may include helping patients with their personal hygiene and with eating, repositioning bedridden patients, and taking a patient's vital signs. Nursing assistants work under the supervision of registered nurses (RNs) or licensed practical nurses (LPNs).
Customer Service Representative
Alorica
04.2017 - 10.2018
- Assist customers with complaints and question’s, give customer information about products and services. Provide customer information on accounts, process orders and update account information. Managing incoming calls and recording customer account appropriately. Sitting for long periods of time and on the phone for most of the shift.
Customer Service Representative
SITEL
10.2017 - 05.2018
- Assist customers with complaints and question’s, give customer information about products and services, process orders and update account information. Managing incoming calls and recording customer account appropriately. Sitting for long periods of time and on the phone for most of the shift.
Education
Associate of Science - Information Technology
ITT-Tech
Albuquerque, New Mexico01.2011
Business Technology
Brookline College
Albuquerque, New Mexico01.2007
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Brown Mackie
01.2019
Certificate of LPN Completion - Licencense Practical Nurse
Brookline College
Albuquerque, NM11-2025
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Alzheimer's and dementia care
- Basic life support
- Bedside manner
- Safety precautions
- Recording vital signs
- Electronic charting
- Patient-focused care
- Medical terminology
- Mobility assistance
- Documenting behaviors
- Feeding assistance
- Companionship and emotional support
- Compassionate caregiver
- Dressing assistance
- Vital signs monitoring
- Compassionate
Certification
- CNA - Certified Nurse Assistant
- Licensed Practical Nurse - [Need to take the NCLEX]
Timeline
Certified Nursing Assistant
Genesis Healthcare Heights
03.2024 - Current
Member Services Rep
Faneuil / Continuum LLC
02.2021 - 12.2023
Nursing Assistant
Genesis Healthcare
01.2020 - 06.2020
Telephone Interviewer II
NORC at the University of Chicago
06.2018 - 02.2021
Customer Service Representative
SITEL
10.2017 - 05.2018
Customer Service Representative
Alorica
04.2017 - 10.2018
Business Technology
Brookline College
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Brown Mackie
Associate of Science - Information Technology
ITT-Tech
Certificate of LPN Completion - Licencense Practical Nurse
Brookline College