Mavis C. Swann
LaGrange,North Carolina
Summary
Results-driven Office Manager and Department Specialist/Data Analyst with a successful tenure at PIH Good Samaritan Hospital. Proficient in financial record management, strategic workflow organization, and enhancing operational efficiency while ensuring data security. Proven ability to oversee staff and cultivate positive client relationships, leading to significant improvements in administrative processes. Committed to leveraging these skills to drive further organizational success.
Overview
22
22
years of professional experience
Work History
Office Manager
Dr. Sharon Long-Stokes, D.D.S., P.A.
Greensboro, NC
01.2023 - Current
- Contributed to budget preparation, forecasts and financial statements.
- Oversaw organization of records and documentation.
- Developed Excel spreadsheets for monitoring vacation requests and sick days.
- Managed email responses, telephone inquiries, and mail routing.
- Maintained positive client relationships.
- Ensured precise accounts receivable and payable information.
- Verified contract details ensuring accuracy before company endorsement.
- Upheld professional standards for optimal performance.
- Handled sensitive requests with initiative and discretion.
Department Specialist / Data Analyst
PIH Good Samaritan Hospital
Los Angeles, CA
01.2003 - 01.2020
- Screened and answered incoming calls.
- Compiled and documented statistical delivery data in Perinatal Services.
- Drafted and formatted letters with precise business standards.
- Provided comprehensive support across multiple areas.
- Accepted and handled all paperwork for NRP and STABLE classes.
- Coordinated tasks for effective project execution.
- Maintained records according to required standards and guidelines.
- Facilitated completion of necessary paperwork for birth records.
- Maintained adherence to scheduled billing deadlines.
- Collaborated with managers to review charts and services.
- Engaged in training and education sessions.
- Kept reception and work areas tidy and safe.
- Organized and documented proceedings of assigned meetings.
- Executed performance improvement activities using developed scorecards.
- Evaluated information regarding perinatal breastfeeding and support services.
- Crafted comprehensive quality reports utilizing data from hospital information systems and patient charts.
- Developed regular reports supporting departmental activities.
- Researched suitable corrective measures
- Created tools to provide actionable data for management.
- Maintained various departmental data tools.
- Supplied data for essential departmental reporting to clients and agencies.
- Monitored processes and outcome measures.
- Conducted analysis using run charts to demonstrate departmental metrics.
- Enhanced creation of visual reports and educational brochures.
- Produced specialized reports as needed.
- Kept staff, physicians, and others informed on breastfeeding project status via newsletters and brochures.
- Coordinated internal communications for the Breastfeeding Task Force.
- Employed Baby Friendly tools to monitor progress of Perinatal Services towards objectives.
- Delivered administrative and customer support to Lactation Program team.
- Assisted in creating event flyers for Perinatal Services.
- Assisted in-house MDs and CNMs with documentation requests.
Education
Bachelor of Science - Accounting
Greensboro College
01.1991
Skills
- Vendor Interaction Strategies
- Employee Recruitment
- Financial Record Management
- Invoicing Management
- Appointment Scheduling
- Staff Oversight
- Administrative Assistance
- Effective Communication Skills
- Strategic Workflow Organization
- Policy Modification
- Payroll Management
- Efficient Data Input
- Budget Reporting
- Administrative Management
- Data Security Management
References
Available upon request
Timeline
Office Manager
Dr. Sharon Long-Stokes, D.D.S., P.A.
01.2023 - Current
Department Specialist / Data Analyst
PIH Good Samaritan Hospital
01.2003 - 01.2020
Bachelor of Science - Accounting
Greensboro College
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