MAVIS NTIM
Acworth,United States
Summary
Developed strong analytical and investigative skills in fast-paced financial environment. Demonstrated ability to identify suspicious activities and ensure regulatory compliance. Seeking to transition into new field, leveraging background in risk management and attention to detail to contribute to new role.
Overview
2
2
years of professional experience
Work History
Transaction Monitoring Officer
Hubtel
09.2023 - 12.2024
- Participated in regular meetings with internal stakeholders to discuss ongoing cases and share insights on emerging trends in financial crime prevention efforts.
- Utilized advanced data analytics tools to identify high-risk accounts and transactions for further review.
- Analyzed customer profiles and transaction patterns, identifying trends indicative of potential fraud or money laundering activity.
- Enhanced regulatory compliance by keeping updated on industry standards and applying them to daily tasks.
- Provided training and guidance to junior team members, fostering a culture of continuous learning and growth.
- Prevented losses from fraudulent activities by conducting timely reviews of flagged transactions and taking appropriate action as needed.
- Built and established strong professional relationships with clients and financial institutions.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
Customer Service Officer
WAYAMONEY
09.2022 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
Education
Bachelor of Arts - INFORMATION STUDIES
UNIVERSITY OF GHANA
Accra, Ghana11-2022
Skills
- Suspicious activity reporting
- AML compliance
- Customer due diligence
- Know your customer
- Transaction analysis
- Teamwork and collaboration
- Problem-solving
- Time management
LEARNING, UNLEARNING & RELEARNING
FINDING NEW WAYS OF MAKING WORK LIFE AND PERSONAL LIFE EASIER
Timeline
Transaction Monitoring Officer
Hubtel
09.2023 - 12.2024
Customer Service Officer
WAYAMONEY
09.2022 - 09.2023
Bachelor of Arts - INFORMATION STUDIES
UNIVERSITY OF GHANA
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