Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mavis (Sandra) Rodriguez

Philadelphia,PA

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader

Jenis Splendid Ice Cream
Philadelphia, PA
04.2024 - Current
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the serving area, restocking supplies..

Shift Leader

The Franklin Fountain LLC
Philadelphia, PA
03.2022 - 03.2024
  • Improved team productivity by providing training and implementing task delegation
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols
  • Took inventory, leading to reduced waste and optimized stock levels
  • Counted cash to log profits into the database and deposited said cash at the end of the night

Camp Counselor (Summer)

Cohocksink Recreation Center
Philadelphia, PA
06.2018 - 08.2021
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants
  • Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns

Education

High School Diploma -

John W. Hallahan Catholic High School for Girls
Philadelphia, PA
06.2021

Skills

  • Shift Management
  • POS
  • Barista Experience
  • Food handling
  • Serving
  • Customer Service
  • Supervising Experience
  • Cash handling
  • Equipment Troubleshooting
  • Childcare

Certification

  • Food Handler Certification
  • ServSafe Food Protection Manager Certification

Timeline

Team Leader

Jenis Splendid Ice Cream
04.2024 - Current

Shift Leader

The Franklin Fountain LLC
03.2022 - 03.2024

Camp Counselor (Summer)

Cohocksink Recreation Center
06.2018 - 08.2021

High School Diploma -

John W. Hallahan Catholic High School for Girls

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Mavis (Sandra) Rodriguez