Mavis Stephens
Columbia,MD
Summary
Successful at presenting talks, writing reports and developing roadmaps to deal with diverse public health issues. Good researcher, consensus builder and conflict manager. Proficient in resource utilization, policy and program reviews. Forward-thinking public health professional well-versed in policy analysis and public health concerns. Knowledgeable about existing program benefits and limitations. Excellent organizational and analytical abilities. Dependable expert with proven ability to design health campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
PUBLIC HEALTH ANALYST
Health Resources and Services Administration (HRSA), Bureau of Primary Health Care (BPHC), Office of Quality Improvement (OQI), Strategic Partnerships Division (SPD)
2016.01 - Current
- Lead project officer/Division point of contact for the Ending HIV Epidemic Initiative; working with internal and external stakeholders
- Serve as lead facilitator & organizer for Ending HIV Epidemic webinars, conferences, and meetings
- Expertly manages 10 or more Primary Care Associations (PCA) cooperative agreements with funding over 16 million dollars
- Formulate and execute action plans in response to directives, regulations, legislation, or any other areas requiring action
- Analyze program performance data to identify issues and make recommendations for improvements and solutions
- Evaluate and lead the impact of new program policies and procedures to measure program effectiveness and alignment, define and establish organizational goals and objectives
- Evaluate and execute the effectiveness and efficiency of public health programs, including developing recommendations for improving and enhancing health services delivery programs and systems
- Develop and implement organizational program plans designed to build and enhance relationships with all stakeholders
- Serve as expert analyst developing, monitoring, implementing, and evaluating current or projected complex public health programs
- Analyze existing or proposed systems, strategies, services and other health related matters for implementation and administration of the public health programs
- Exercises management responsibilities related to the initiation, administration, and close out of grants/cooperative agreement full cycles
- Provides technical advice and assistance in monitoring, managing, and evaluating grants/cooperative agreements
- Serves as the principal advisor on aspects of program operations to resolve complicated matters
- Coordinates high level collaborative projects with other internal and external organizations to meet broad agency goals
- Collects and compiles qualitative and quantitative information and data for use in program decisions
- Expertly tracks, summarizes, and disseminates critical public information and progress reports
- Skilled in, the application of administrative or analytical methods and techniques necessary for working within the framework of a public health or related organization and carrying out specific program functions
- Establish multiple platforms and systems to track and provide stakeholder/customer interactions
- Provides expert review and analysis on progress reports, new and continuing cooperative agreements, budget and key staff updates
- Skilled in oral and written communications, gathering and conveying information, making oral presentations, and preparing reports, correspondence, and other written materials
- Serve as the lead federal representative on site visits to include pre-site and post-site administrative requirements and oversight
- Prepare issue papers, program proposals, and other documents on public health issues and opportunities
- Develop and/or disseminate guidance, policies, and procedures in the execution and management of public health program activities
- Establish working relationships with internal and external stakeholders of public/private organizations and public health programs.
- Examine resource utilization and looked at ways to streamline processes, reduce waste and otherwise save money with improved program operations
- Evaluate quality of current services and recommended improvements
- Continually improve knowledge, skills, and performance based on feedback and self-identified professional developmental needs
- Develop and implement health education programs to help individuals and communities improve health and well-being
- Monitor health trends and data to identify health concerns and develop related health education initiatives
- Participate in health education research initiatives, developing and evaluating health education programs
- Collaborate with other healthcare professionals to design and deliver health education services to clients
- Give public talks on importance of health education and specific disease prevention and treatment strategies
- Establish and maintain partnerships with community organizations to promote health education programs
- Leads planning and achievement of goals and objectives consistent with agency mission and philosophy
- Leads development of improved seminars and training materials
- Analyze health data and created reports to present to community leaders and stakeholders
- Provide technical assistance to healthcare providers and organizations to improve health education services
PUBLIC HEALTH ANALYST
Health Resources and Services Administration (HRSA), Bureau of Health Workforce (BHW), Division of Medicine and Dentistry (DMD), Medical Training and Geriatrics Branch (MTGB)
2015.09 - 2016.12
- Performed systematic and accurate analysis of policies and programs, track policy changes and develop clear, understandable recommendations for improvement to HRSA programs, grantee performance, and/or adaptations to program policies and initiatives
- Managed grant portfolios for Primary Care and Enhancement, Physician Assistants training, and Preventative Medicine and Residency programs; grants funded range from $350,000 - $750,000+ yearly, for 3 to 5 years, grant cycles
- Monitored grantee activities to ensure compliance with laws, regulations, HHS, and HRSA policies throughout the development, administration, review, and assessment of funding activities
- Anticipated, plannned for, and took appropriate actions to correct and/or mitigate adverse outcomes
- Applied financial methods, procedures and practices needed to manage and oversee federal funds related to grants and cooperative agreements in partnership with grants management
- Established and maintained relationships with federal, state, and local agencies fostering collaborations and strong grant management monitoring
- Conducted site visits, provide technical assistance, and program management which is complex in scope of work and deliverables
- Analyzed potential problems and develop innovative solutions
- Interpreted and applied relevant laws, policies, and regulations to the medical training and enhancement programs
- Examined resource utilization and looked at ways to streamline processes, reduce waste and otherwise save money with improved program operations.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Established and maintained partnerships with community organizations to promote health education programs.
- Provided technical assistance to healthcare providers and organizations to improve health education services.
- Served as key SharePoint manager.
PROJECT MANAGEMENT SPECIALIST
Indian Health Service (IHS) Office of Clinical and Preventive Service (OCPS), Improving Patient Care Program (IPC)
2011.10 - 2015.09
- Managed meetings and communication for the nationwide Improving Patient Care (IPC) collaborative teams, support teams, stakeholders, other faculty, and IPC national team
- Expertly served as the Collaborative Program Manager for the IPC Program, a Quality Improvement/Practice Transformation Program for 563 Tribal and Federal health care facilities
- Applied analytical/evaluative methods to study program needs affecting the program
- Collected and compiled qualitative and quantitative data from site assessments and reports received from the collaborative teams
- Managed IPC spread tracking and measurement
- Initiated and executed complex administrative management projects; administrative guidelines, management controls, and information systems
- Presented reports and collaborative analysis to the IPC national team and stakeholders regarding IPC dissemination, team participation, and gaps within the collaborative
- Assisted in the development of training materials, agendas, and session lesson plans for both face to face and virtual learning sessions and action period calls
- Served as the Continuing Education (CE) coordinator for all learning sessions
- Lead point of contact for all CE requirements for the IPC program
- Managed meeting organization, logistics, dissemination of information, and close-out for IPC trainings, both virtual and face to face
- Participated in planning sessions providing program and project management expertise for innovative ways to carry out current and future program requirements
- Served as Adobe Connect & WebEx Administrator; organized and hosted virtual meetings and learning sessions; provided Adobe training to support staff and leadership
- Served as the Listservs site manager and approving official for all posted messages; served also as the point of contact for technical problems
- Planned and scheduled project timelines and milestones using appropriate tools, to include MS project tracker
- Assisted with development, organization, and finalization of event and meeting planning both face-to-face and virtually
- Managed changes in project scope, identify potential crises, and devise contingency plans
- Developed and sustain relationships with internal and external stakeholders vital to the success of the projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in program challenges, consistently meeting deliverables according to deadlines.
PUBLIC HEALTH ANALYST/ISSUES MANAGER
Centers for Disease Control and Prevention (CDC), OSELS, Public Health Informatics and Technology Program Office (PHITPO) (formally NCPHI)
2007.03 - 2011.10
- Served as an analyst & issues manager supporting the development of public health information systems, management of public health surveillance programs and public health information networks
- Developed, analyzed, and maintained meeting background information to include documents editing, presentation layouts, preparation of briefing materials and responses to the Government Accountability Office (GAO), Office of Inspector General (OIG), Freedom of Information Act (FOIA), Congressional staff, internal Agency Divisions, and external Federal and Private Agencies or Departments on public health programs
- Assisted with the assembly and review of GAO responses for meetings, documents, and information
- Served as advisor in developing and formulating short and long range program policies, goals, and objectives
- Served as liaison with Subject Matter Experts (SME) to provide research and response to GAO, FOIA, budget reviews, budget justifications, and legislative inquiries
- Assisted with the drafting and finalization of policies, briefings, testimonies, and financial information for executive reviews and hearings
- Served as point of contact for staff communications for requests from Congressional Committees regarding Electronic Health Records implementation and use, and Public Health Information Networks development and monitoring
- Assisted with the development of reports and proposals on public health information
- Assisted with the preparation of witnesses appearing at Congressional hearings, briefings, and interviews
- Served as the coordinator for GAO entrance and exit conferences
- Collected and managed qualitative and quantitative data for use in program decisions
- Researched and prepared special projects to analyze and/or identify specific concerns of relevance to the mission and activities of public health programs
- Tracked, summarized, and disseminated critical public health information and reports
- Developed, compiled, and managed data used in promoting public health activities, strategic planning, presentations to stakeholders, and other groups of interest
- Conducted detailed analyses of complex program operations and project management
- Assisted with annual budget formulation and preparation, program evaluation, program development, program policies, and project management
- Collaborated with several outside federal, state, local, and private organizations
- Monitored legislative and programmatic requirements
- Assisted with the planning, development, and implementation of public health programs in collaboration with local, state, other government agencies, non-profit, public and private organizations
- Provided detailed analysis on federal policies for informatics and electronic health records changes
- Established and maintained relationships with the key officials, agency stakeholders, general public, and community groups to disseminate program information and keep open communication on agency’s activities and overall mission
- Served as alternate Certified Contracting Officer Technical Representative (COTR)
- Served on the Division Diversity Committee which organized and supported several diversity events within the Organization
- Served four months detail in the Office of Director (OD), Executive Secretariat Division, and GAO/OIG team
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- During the time of the detail, my responsibilities were: Provided support to a senior analyst in the review and close out of active GAO engagements
- Served as liaison support for GAO/OIG engagements for CDC programs
- Assisted with closing out GAO engagements in a timely manner
- Assisted with the coordination and review of several GAO entrance and exit conferences at the OD level
- Served as an analyst on active GAO engagements
- Assisted with the assembly and review of GAO requests for meetings, documents, and information
- Reviewed and compiled GAO/OIG engagement data into the Activator system
- Researched and presented current record management requirements for electronic file systems
- Conducted detailed analysis and evaluation of closed GAO/OIG engagements according to federal requirements and regulations.
PATIENT CARE COORDINATOR
NIH, National Heart, Lung, and Blood Institute (NHLBI), Hematology Branch
2002.05 - 2007.03
- Served as liaison between the Branch Chief, Branch personnel to include physicians, physician assistants, nursing staff, managers, and several other staff members within the Clinical Center departments and outside facilities
- Provided expertise and advice to staff and clinical study investigators regarding clinical study operations and protocols including the recruitment and retention of study participants into trials
- Served as authorizing official for all donor payments and management of funds
- Provided end of year budget analysis for patient funds
- Interpreted and appropriately applied a wide range of Federal policy and regulation related to human subjects' protection and good clinical practice
- Served as authorizing official for funds disbursement and policy exception approval
- Served as liaison for all outside referrals and inquiries of research protocols, including state and local facilities
- Provided guidance to the Healthy Volunteer office in the areas of recruitment and scheduling of healthy volunteers for blood, bone marrow, and aphaeresis procedures as requested by the physicians
- Managed all medical administrative duties supporting the evaluation, admission, treatment, and follow-up of all patients associated with clinical studies operated by the branch
- Managed and provided detailed analysis on over 45 active protocols
- Managed and compiled qualitative and quantitative data for patient reports and analysis routinely
- Facilitated and managed weekly clinic staff meetings, which included, research nurses, social workers, doctors, and principle investigators
- Managed several program operations and functions surrounding the direction, support, and coordination of a multi-department outpatient clinic and patient admissions
- Developed and maintained rotating fellows and residents clinic scheduling, availability, patient assignments, and dictations
- Formulated and executed action plans in response to directives, regulations, legislation, or any other areas requiring action or response
- Managed Branch patient inquiry/recruitment website e-mail and served on the recruitment board as Branch representative.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Education
U.S. Army Medical Specialist Certification
U.S. Army Health Services Command
Ft. Sam Houston, TXAdvanced Administrative Manager Certification
The Performance Institute
Arlington, VACertified Administrative Professional
IAAP
Kansas City, MO03.2016
High School Completion -
Central High
06.1988
Skills
- Microsoft Office Suite: Word, Outlook, Excel, PowerPoint, Access
- Electronic Health Book (EHB)
- Data Management Systems
- Project & Program Manager
- Meeting Planner
- SharePoint Manager
- Community Relations & Outreach
- Guidelines Development
- Program Reviews
- Policy Reviews
- Program Analysis
- Program Development
Affiliations
- International Association of Administrative Professionals (IAAP)
- Project Management Institute (PMI)
Military Experience
- U.S. Army (Active Duty), 10/1988, 10/1991
- U.S. Army Reserve, 12/1991, 12/1993
Professional Development Courses
- National Suicide Prevention Workshop- 2018
- HRSA Records Management – 2018
- HRSA 2018 State Forum
- HRSA MCHB Landscape-2018
- HRSA Program Integrity – 2016
- HRSA Grants Pt 3: Post-Award and Closeout - 2016
- Writing Complex Documents – 2016
- Global Leadership Summit – 2016
- HRSA Critical Thinking Skills Workshop – 2016
- HRSA Grants Pt 2: Pre-Award and Award – 2016
- HRSA Grants Workbook Pt 1: Introduction - 2016
- HRSA Grants Pt 1: Introduction - 2016
- Records Management – 2015
- HRSA Business Writing Principles – 2015
- Breakthrough Series College Training – 2013
Professional Training Certifications
- Project Management Institute (PMI), Newtown Square, PA, Certified Associate in Project Management (CAPM), 12/2022
- International Association of Administrative Professionals (IAAP), Kansas City, MO, Certified Administrative Professional (CAP), 3/2016
- The Performance Institute, Arlington, VA, Advanced Administrative Manager Certification, 7/2007
- U.S. Army, Health Services Command, Ft Sam Houston, TX, U.S. Army Medical Specialist Certification, 4/1989
Volunteer Experience
Serves as a volunteer with the Preeclampsia Foundation on the Preeclampsia Advisory Council (PAC): Provides patient support and education, raising public awareness, catalyzing research and improving healthcare practices to reduce maternal and infant illness and death due to preeclampsia, HELLP syndrome, and other hypertensive disorders of pregnancy
Additional Information
I'm passionate about women's health issues. I serve on the Patient Advisory Council with the Preeclampsia Foundation. I also work with grief and loss in my faith-based community.
Timeline
PUBLIC HEALTH ANALYST
Health Resources and Services Administration (HRSA), Bureau of Primary Health Care (BPHC), Office of Quality Improvement (OQI), Strategic Partnerships Division (SPD)
2016.01 - Current
PUBLIC HEALTH ANALYST
Health Resources and Services Administration (HRSA), Bureau of Health Workforce (BHW), Division of Medicine and Dentistry (DMD), Medical Training and Geriatrics Branch (MTGB)
2015.09 - 2016.12
PROJECT MANAGEMENT SPECIALIST
Indian Health Service (IHS) Office of Clinical and Preventive Service (OCPS), Improving Patient Care Program (IPC)
2011.10 - 2015.09
PUBLIC HEALTH ANALYST/ISSUES MANAGER
Centers for Disease Control and Prevention (CDC), OSELS, Public Health Informatics and Technology Program Office (PHITPO) (formally NCPHI)
2007.03 - 2011.10
PATIENT CARE COORDINATOR
NIH, National Heart, Lung, and Blood Institute (NHLBI), Hematology Branch
2002.05 - 2007.03
U.S. Army Medical Specialist Certification
U.S. Army Health Services Command
Advanced Administrative Manager Certification
The Performance Institute
Certified Administrative Professional
IAAP
High School Completion -
Central High
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