Mavis Aanaba Angami
Leeuwarden
Summary
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
6
6
years of professional experience
Work History
Restaurant Waiter
Grand Juffair Hotel
03.2022 - 01.2025
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Cleaner
Grand Juffair Hotel
01.2019 - 02.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Education
Bachelor of Science - Banking And Finace
Siantou University Institute
Yaounde, Cameroon07-2019
Skills
- Order management
- Menu guidance
- Customer service
- Cash handling
- Table setting
- Team collaboration
- Sales tracking
- Time management
- Conflict resolution
- Food safety
- Customer relationship
- Effective communication
- Cleanliness
- Service quality
Languages
English
Full Professional
Timeline
Restaurant Waiter
Grand Juffair Hotel
03.2022 - 01.2025
Cleaner
Grand Juffair Hotel
01.2019 - 02.2022
Bachelor of Science - Banking And Finace
Siantou University Institute
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