Mawa Doumbia
Newark,NJ
Summary
Energetically leveraged efficient cleaning techniques and effective communication to enhance customer satisfaction and streamline operations at Prospect Airport Services. Demonstrated exceptional time management and team-building skills, significantly improving aircraft turnaround times. Excelled in high-volume retail environments at Victoria's Secret & PINK and Old Navy, driving positive customer experiences through meticulous attention to detail and security awareness.
Overview
3
3
years of professional experience
Work History
Aircraft Cleaner
Prospect Airport Services
09.2023 - 08.2024
- Maintained, cleaned and sanitized interior of aircraft.
- Fostered positive relationships with airline personnel through professional interactions during daily operations.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
- Improved turnaround time for aircraft cleaning services, ensuring timely departures.
Retail Sales Associate Cashier
Victoria's Secret & PINK
03.2023 - 08.2023
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Assisted customers by answering questions and fulfilling requests.
Retail Sales Associate
Old Navy
07.2021 - 08.2022
- Ensure customers got the help required
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Business
Essex County
Newark, NJSkills
- Protective Gear Usage
- Flexible scheduling
- Efficient Cleaning Techniques
- Exterior Washing
- Security awareness
- Problem-Solving
- Time Management
- Active Listening
- Effective Communication
- Decision-Making
- Team building
Timeline
Aircraft Cleaner
Prospect Airport Services
09.2023 - 08.2024
Retail Sales Associate Cashier
Victoria's Secret & PINK
03.2023 - 08.2023
Retail Sales Associate
Old Navy
07.2021 - 08.2022
Business
Essex County
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