Mawily Bertoli
Tampa
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Raymond James Stadium
Tampa
08.2024 - 03.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong customer relationships to encourage repeat business.
Customer Support Specialist
Walmart
Tampa
05.2024 - 11.2024
- Greeted customers and identified their needs.
- Operated telephone switchboard and routed calls to correct destination.
- Responded to customer inquiries via phone, email or chat.
- Utilized problem solving skills to resolve complex customer issues.
- Recorded messages, suggesting rewording for clarity or conciseness.
- Developed strong relationships with customers by providing helpful advice and suggestions for products they may be interested in purchasing.
Buffet Server
Frey
Tampa
03.2022 - 11.2023
- Informed guests of daily specials or menu changes when necessary.
- Coordinated with kitchen personnel to ensure timely delivery of meals to buffet area.
- Followed sanitation guidelines while cleaning stations and disposing of waste materials.
- Demonstrated excellent customer service skills while interacting with guests.
- Maintained a clean and safe work environment by wiping down surfaces and sweeping floors.
- Performed opening and closing duties such as resetting tables and restocking supplies.
- Set up buffet tables with food, beverages, plates, utensils, napkins, and condiments.
- Communicated with other restaurant staff members regarding customer complaints or requests.
- Stocked kitchen items such as dishes, glassware, cutlery, and linens on shelves or counters as needed.
- Provided table service to guests by refilling drinks and clearing dishes.
Catering Assistant
Qwick
Tampa
01.2021 - 03.2023
- Assisted customers with food service and seating arrangements
- Contributed to the preparation of table arrangements and event logistics
- Ensured cleanliness of premises upon event conclusion.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cashier
Raymond James
Tampa
01.2022 - 12.2022
- Demonstrated a strong commitment to delivering outstanding dining experiences through attentive care and efficient service
- Acknowledged and addressed customer requirements.
- Contributed to the continuous organization of the work area as the shift progressed
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Barista
Starbucks
Tampa
03.2022 - 07.2022
- Monitored inventory levels of supplies and restocked when necessary.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Alonso High School
Tampa, FL05-2024
Skills
- Customer service
- Problem solving
- Sales support
- Team collaboration
- Effective communication
- Time management
- Quality control
- Receiving support
- Customer retention
- Excellent communication
- Customer service excellence
- Relationship building
- Prospecting skills
- Office equipment proficiency
- Resolving issues
- Data entry
- Analytical thinking
- Negotiation skills
Affiliations
- I like sports like Chess and im constantly playing in a club
- I love going to the beach and being close to nature
- I like taking courses to develop new skills
Accomplishments
- I graduated with honors which led to me receiving medals and certificates
- Many times winner of the employee of the month title
- Won 1st place in an international chess tournament
Certification
- Food handling certification
- Driver license
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Raymond James Stadium
08.2024 - 03.2025
Customer Support Specialist
Walmart
05.2024 - 11.2024
Buffet Server
Frey
03.2022 - 11.2023
Barista
Starbucks
03.2022 - 07.2022
Cashier
Raymond James
01.2022 - 12.2022
Catering Assistant
Qwick
01.2021 - 03.2023
High School Diploma -
Alonso High School
Similar Profiles
Nadia BellNadia Bell
Customer Service Associate at Raymond James StadiumCustomer Service Associate at Raymond James Stadium
Karissa WrightKarissa Wright
Superbowl Guest Services at RAYMOND JAMES STADIUMSuperbowl Guest Services at RAYMOND JAMES STADIUM
Tonya SmithTonya Smith
Bar 76 Server at Legends/ Raymond James StadiumBar 76 Server at Legends/ Raymond James Stadium