Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Max Abendroth

Eau Claire,Wisconsin

Summary

Dedicated, honest, and driven while also always ready to learn new skills. Has a track record of maintaining safety and completing all tasks given, asking for help when needed. Especially proficient in decision making and people skills, leading to being valued by past workplaces for customer service. Has also demonstrated team coordination skills, especially in emergency situations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head Lifeguard

Metropolis Resort
02.2024 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Trained and managed team of lifeguards on pool safety and risk management protocols.
  • Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Responded to life-threatening emergencies and provided first aid and CPR.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Monitored assigned areas for unsafe activity and took corrective actions.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Improved team communication through the implementation of daily briefings and debriefings.
  • Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.

Front Desk Receptionist

Metropolis Resort
02.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Poolside Bar and Concessions

Metropolis Resort
02.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Handled food items according to health code.
  • Provided quick and friendly service to all patrons.
  • Served alcoholic beverages.
  • Worked with kids and families with a positive, can-do attitude.
  • Cash register experience.
  • Retail experience.
  • Upselling and marketing experience.

Lifeguard

YMCA
06.2020 - 01.2024
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Upheld hygiene standards in pool and surrounding area.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
  • Improved response times by conducting thorough lifeguard drills and training sessions.
  • Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
  • Administered first aid and CPR, ensuring rapid response to accidents.
  • Coordinated with emergency services for swift evacuations during severe weather threats.

Education

Bachelor of Science - Neuroscience

UW Eau Claire
Eau Claire
05-2026

Waunakee High School
Waunakee
06-2022

Skills

  • Customer service
  • Team management
  • Staff supervision
  • Emergency response
  • Cashier
  • Conflict resolution
  • Swimming proficiency
  • Pool operations
  • Safety training
  • Patience and empathy
  • CPR certified
  • Water rescue techniques
  • Decision-making
  • Teamwork and collaboration
  • Critical thinking
  • First aid administration

Certification

CPR Certified

First Aid Certified

Timeline

Head Lifeguard

Metropolis Resort
02.2024 - Current

Front Desk Receptionist

Metropolis Resort
02.2024 - Current

Poolside Bar and Concessions

Metropolis Resort
02.2024 - Current

Lifeguard

YMCA
06.2020 - 01.2024

Bachelor of Science - Neuroscience

UW Eau Claire

Waunakee High School

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