Hi, I’m
Max Anderson
Supervisor
Fort Worth,TX
Summary
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
35
years of professional experience
1
Certification
Work History
Landmark Healthcare
Operations Manager / Pharmacy Routing Supervisor
01.2023 - 01.2024
Job overview
- Effectively manage (7) delivery technicians at 2 offices in DFW, while providing oversite and direction with delivery and setup of DME and Pharmacy deliveries
- Specialize in home healthcare DME, DOT regulations/compliance, and warehouse management
- Achieve regional sales goals and recommend strategic plans and reviews; prepare and complete action plans, conduct audits; determine regional sales system improvements and implement change
- Ensured great customer experience when reaching out to clients over telephone and while meeting in person
- Ensure customers are comfortable with mobility products that were provided.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Joerns Healthcare LLC
Field Operations Manager
04.2018 - 09.2022
Job overview
- Effectively manage (40) employees with providing oversight and direction with setup of Hospice and Home Health medical equipment for seven sites in three states
- Specialize in hospice care, DOT regulations/compliance, and warehouse management
- Achieve regional sales goals and recommend strategic plans and reviews; prepare and complete action plans, conduct audits; determine regional sales system improvements and implement change
- Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Performed daily inspections, charted readings, documented equipment downtime, and oversaw maintenance for equipment.
- Monitored team performance to assess training requirements and areas in need of improvement.
StateServ Medical
Operations Manager
01.2015 - 01.2018
Job overview
- Oversaw two locations in DFW area
- Managed equipment/inventory, customer service, data entry, and hospice training
- Provided executive support to Owners, CEO, Staff Managers, and Customer Service.
- Analyzed and reported on key performance metrics to senior management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and maintained relationships with external vendors and suppliers.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Trained and guided team members to maintain high productivity and performance metrics.
National HME
Operations Manager
06.2007 - 09.2015
Job overview
- Managed operations of 10+ locations in Texas
- Traveled to new locations throughout the country and supported startups from recruitment to operations
- Managed and trained new Managers to Service techs in every aspect of hospice DME
- Supported sales and marketing with advertising and producing revenue
- Specialize in hospice care, DOT regulations/compliance, and warehouse management
- Achieve regional sales goals and recommend strategic plans and reviews; prepare and complete action plans, conduct audits; determine regional sales system improvements and implement change
- Ensured great customer experience when reaching out to clients over telephone and while meeting in person.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Developed systems and procedures to improve operational quality and team efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
University of PhoenixTempe, AZ
Some College (No Degree) from IT
University Overview
- University of Phoenix (Information Technology)
- GED Certification
- Martin High School, Arlington, TX
Skills
- Business Management
- Logistics Management
- Inventory Control
- Logistics
- Operations Management
- Supply Chain
- P & L Management
- Marketing
- Customer Retention
- Staff Training
- Supply Chain Distribution
- Policy and Procedure Implementation
- Maintaining Compliance
- Warehouse Operations
- Workflow Planning
- Multi-Unit Operations Management
Certification
- Lean Six Sigma Green Belt
- Introduction to Data Analytics
- Excel Basics for Data Analysis
Personal Information
Title: Manager
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Trained most Joerns on how to use Hospice medical equipment also had a hand in landing a 8 million dollar contract with a hospice country wide.
Timeline
Operations Manager / Pharmacy Routing Supervisor
Landmark Healthcare
01.2023 - 01.2024
Field Operations Manager
Joerns Healthcare LLC
04.2018 - 09.2022
Operations Manager
StateServ Medical
01.2015 - 01.2018
Operations Manager
National HME
06.2007 - 09.2015
University of Phoenix
Some College (No Degree) from IT
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