MAX BASILE, MBA
Seattle
Summary
With a diverse background in college athletics and the major event ticketing industry, I offer a wealth of experience in fast-paced environments. My skill set includes exceptional training abilities, effective written and verbal communication, and the ability to inspire and uplift others. I am deeply passionate about leadership and teamwork as powerful tools for achieving shared objectives. Additionally, I have expertise in aligning with and driving organizational goals forward.
Overview
6
6
years of professional experience
Work History
Seller Success Specialist
Gametime
05.2022 - 01.2025
- Handled day to day correspondence with individual sellers on order fulfillment and replacement offers
- Responsible for seller accountability in setting deadlines as well as order cancellations and providing timely replacements for our customers
- Advised support team on problem solving regarding internal technical issues as well as real time customer support
- Consistently led team in terms of real time seller support and direct resolution correspondence
Graduate Assistant
Seattle University Men’s Basketball
10.2020 - 05.2022
- Assisted with directing basketball operations to maximize overall team, and individual performance
- Exemplified strong teamwork, communication, and problem-solving, to help both team and staff in operating at their highest through coordinating travel, meals, practices, and other activities
- Demonstrated excellent verbal, written, interpersonal, and organizational skills to oversee workflow continuity and consistently meet basketball project needs
- Provided recommendations on recruiting, coaching designations, and in season activities, while adhering to all NCAA compliance-related concerns
Broad Based Utility
ESPN
10.2021
- Contributed to production of broadcast and on-field utility for New Orleans Saints vs
- Seattle Seahawks on Monday Night Football
- Displayed professionalism in high energy, fast-paced environment producing quick, and effective results to keep the operation running smoothly
- Succeeded while working well under pressure and making decisions quickly to ensure the success of the on-camera talent without interrupting the players during the game
Security Operations
Tacoma Rainers
05.2019 - 08.2019
- Utilized training to apply de-escalation techniques monitoring crowds of up to7,000 individuals through remaining alert and attentive
- Provided prompt resolution to a wide variety of issues by leveraging proven conflict-resolution methods and involving management as necessary
- Initiated appropriate actions on violations of rules and regulations occurring within the premises, resolving situations without conflict, to keep all involved safe
- Remained abreast of technological changes on the field and recommended improvements to streamline services
Education
MBA - Sport and Entertainment Management
Seattle University
06-2022
BA - Communication Studies
University of Puget Sound
05-2020
Skills
- Customer engagement
- Online platforms
- Administrative support
- Teamwork and collaboration
- Time management
- Organizational skills
- Team building
- Problem-solving
Timeline
Seller Success Specialist
Gametime
05.2022 - 01.2025
Broad Based Utility
ESPN
10.2021
Graduate Assistant
Seattle University Men’s Basketball
10.2020 - 05.2022
Security Operations
Tacoma Rainers
05.2019 - 08.2019
MBA - Sport and Entertainment Management
Seattle University
BA - Communication Studies
University of Puget Sound
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