Max Benoit
Seattle,WA
Summary
Account manager in Seattle specializing in business through empathy. A seasoned leader with professional experience and a deep knowledge in, business development, data analysis, short- and long- term project planning and client communication, now pursuing new opportunities.
Overview
11
11
years of professional experience
Work History
Category Manager
TikTok Shop
11.2023 - 05.2024
- Oversee a book of business that represented 20+ small business and key beauty brands
- Strategized with brands to optimize TikTok Shop growth and performance
- Worked with brands to educate on TikTok shop best practices, developed market strategies, created competitive promotion opportunities, optimized and advised on social media strategies including short video and live streaming and platform troubleshooting
- Grew book of business from ~150k in weekly GMV January to 650k in weekly GMV in May
- This includes overseeing a 150% growth of key beauty brand over a 3 month period from 400k/mo in February to $1m/mo in April
- Assumed role of Livestream SME, acting as a source of knowledge for livestream optimization and education and policy strategy
- Facilitated the onboarding of brands onto TikTok Shop including pitching to potential brands, researching integration options and creating go to market strategy.
Senior Account Manager
Zulily
06.2020 - 11.2023
- Oversee operations of 60+ vendors representing $11 million in sales in 2022, including daily management of Purchase Order shipping and fulfillment, development and execution of business strategy and balance, and general relation upkeep and troubleshooting
- Coordinate strategy meetings with internal and external teams, creating metric-driven operations strategies with partners while balancing company goals with empathy towards vendor challenges and capabilities
- Strategies have resulted in 2% reduction in vendor cancellation, 15% increase in On Time Units and 5% increase in Perfect Order
- Member of Operations System Taskforce, working directly with PM team to develop improvements to operations systems
- Participated in development of Vendor Scorecard, increased Advanced Shipment Notice visibility, increased EDI functionality and increased external payment visibility to vendors
- Member of Zendesk Taskforce creating training and educational materials for internal partners
- Facilitated in development of training programs and materials for onboarding team members
- 2 time winner of Zuperhero award, emphasizing strong positive impact to both external and internal partners.
General Manager
Other Coast Café
10.2015 - 04.2020
- Oversaw daily operations of restaurant and balance multiple ongoing projects and tasks including: direct management of 10 staff members, budgeting, food procurement, scheduling, event planning and sales forecasting
- Increased profit by 2x by reducing variable labor and material costs; identified food waste reduction opportunities and analyzed and optimized order schedule and mix based on fluctuating demand
- Coordinated catering events for 12,000+ attendees with $50,000+ budgets through collaboration with internal and external teams, term negotiation, transportation coordination, short- and long-term benchmark planning and day-of schedule execution
- Trained staff and created standardized evaluation criteria
- Adjusted shift times and restructured daily workflow to reduce redundant staff and lower labor costs
- Retrained existing staff to add additional focus customer relationships resulting in an 11% increase of daily average ticket count
- Developed and revamped seasonally-changing menus through customer research, competitive analysis and previous culinary expertise.
Project Coordinator
Urban Influence
05.2015 - 10.2015
- Managed team of 6 staff members including web developers, graphic designers and copywriters to deliver multimedia branding campaigns
- Drafted $50k to $600k proposals including detail of work, process breakdown and contract details
- First point-of-contact for all new potential clients
- Led proposal development process and initial project scope assessment such as gathering requirements, outlining short-term and long-term goals, determining costs and negotiating deadlines
- Built strong client relationships by establishing active communication between key clients and internal stakeholders; translated client requests into actionable goals and deliverables for internal team and presented back to client leadership through regular branding presentations.
Production Manager
United
10.2013 - 05.2015
- Managed the daily operations of small-format department and lead a team of 7 staff members
- Successfully balanced simultaneous short- and long-term projects through daily strategic planning, delegating work based on priority and team member strengths
- Planned and executed printing projects for convention and trade show events for 5k+ attendees, including designing and printing multiple materials (brochures, posters, fliers, booklets), ranging in budget from $10k to $200k
- Restructured daily workflow and adjusted shift times to reduce redundant labor and increase team efficiency, leading to a 60% increase in weekly job completion rate
- Collaborated with sales and floor teams to set attainable goals and expectations between internal staff and customers
- Leveraged printing expertise to collaborate with customers in translating abstract ideas into executable plan.
Education
Bachelor of Arts - English
University of Hawaii At Manoa
Honolulu, HI 05.2011
Skills
- Account Management
- Business Development
- Strategy Development
- Lead Generation
- Operations Management
- Live Streaming Optimization and Education
- SQL
- Tableau
- Relationship Building
- Microsoft Office Suite Software
- Accounts Payable
- Google apps
- Communication
- Invoicing
- P&L Analysis
- Staff Education
Timeline
Category Manager
TikTok Shop
11.2023 - 05.2024
Senior Account Manager
Zulily
06.2020 - 11.2023
General Manager
Other Coast Café
10.2015 - 04.2020
Project Coordinator
Urban Influence
05.2015 - 10.2015
Production Manager
United
10.2013 - 05.2015
Bachelor of Arts - English
University of Hawaii At Manoa
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