Max Brosig
San Antonio
Summary
Results-driven Customer Service Assistant recognized for outstanding teamwork and calm demeanor in high-pressure situations. Experience in educating customers and resolving complaints to improve service quality and drive customer loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Assistant
H-E-B
New Braunfels
10.2021 - Current
- Greeted customers warmly and addressed inquiries to create a welcoming experience.
- Assisted customers with inquiries to enhance product understanding and guide purchasing decisions.
- Educated customers on promotions and loyalty programs.
- Resolved customer complaints to restore satisfaction and foster loyalty.
- Handled transactions efficiently at the point of sale.
- Maintained a clean and welcoming environment for shoppers.
- Collaborated with team members to maintain store organization.
Umpire
New Braunfels Little League
New Braunfels
03.2018 - 10.2021
- Resolved disputes by effectively communicating with coaches and players.
- Ensured sportsmanship and fair play by observing player conduct.
- Maintained patience and composure in high-pressure game situations.
- Collaborated with fellow umpires to coordinate game operations smoothly.
- Prepared for games by reviewing rules and ensuring proper equipment availability.
Education
Bachelor of Science - Bachelor of Science Cybersecurity
Hallmark University
San Antonio, TX12-2026
High School Diploma -
New Braunfels High School
New Braunfels, TX05-2024
Skills
- Troubleshooting
- Attention to detail
- Problem-solving
- Multitasking
- Communication skills
- Teamwork and collaboration
- Calm under pressure
- Cultural awareness
- Project planning
- Risk management
Timeline
Customer Service Assistant
H-E-B
10.2021 - Current
Umpire
New Braunfels Little League
03.2018 - 10.2021
Bachelor of Science - Bachelor of Science Cybersecurity
Hallmark University
High School Diploma -
New Braunfels High School