Hi, I’m
Barry "Max" Brown
Gardnerville,NV
Summary
Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
23
years of professional experience
Work History
VacasaSouth Lake Tahoe, CA
General Manager
10.2023 - Current
Job overview
- Current NPS 68.5 (+33.5 YOY); Avg Clean Score 4.70/5 (+0.6 YOY); Avg Property Condition Score 4.22/5 (+.12 YOY)
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Vail Resorts Management CompanySouth Lake Tahoe, CA
Front Office Manager
10.2018 - 10.2023
Job overview
- Zalanta Resort NPS: 85
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Hard Rock CasinoSouth Lake Tahoe, CA
Restaurant General Manager
04.2014 - 10.2018
Job overview
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Mammoth MountainMammoth Lakes, CA
Restaurant Manager
01.2009 - 03.2014
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Moonstone Management Palm Springs, CA
Assistant Resort Manager
02.2001 - 03.2008
Job overview
- Enhanced guest satisfaction by promptly addressing issues and providing exceptional customer service.
- Ensured compliance with industry regulations as well as company policies relating to health, safety, and legal matters.
- Managed daily operations, including overseeing staff schedules, payroll, and budgeting for various departments.
- Monitored guest feedback closely, making necessary adjustments to meet their expectations consistently.
Education
Cuesta CollegeSan Luis Obispo, CA
Associate of Arts from Marketing
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
General Manager
Vacasa
10.2023 - Current
Front Office Manager
Vail Resorts Management Company
10.2018 - 10.2023
Restaurant General Manager
Hard Rock Casino
04.2014 - 10.2018
Restaurant Manager
Mammoth Mountain
01.2009 - 03.2014
Assistant Resort Manager
Moonstone Management
02.2001 - 03.2008
Cuesta College
Associate of Arts from Marketing