Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Barry "Max" Brown

Gardnerville,NV

Summary

Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

23
years of professional experience

Work History

Vacasa

General Manager
10.2023 - Current

Job overview

  • Current NPS 68.5 (+33.5 YOY); Avg Clean Score 4.70/5 (+0.6 YOY); Avg Property Condition Score 4.22/5 (+.12 YOY)
  • Manage budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.

Vail Resorts Management Company

Front Office Manager
10.2018 - 10.2023

Job overview

    • Zalanta Resort NPS: 85
    • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
    • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
    • Reconciled end-of-day reports to determine accurate billing and payment processing.
    • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Hard Rock Casino

Restaurant General Manager
04.2014 - 10.2018

Job overview

    • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
    • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
    • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
    • Carefully interviewed, selected, trained, and supervised staff.
    • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
    • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Mammoth Mountain

Restaurant Manager
01.2009 - 03.2014

Job overview

  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Moonstone Management

Assistant Resort Manager
02.2001 - 03.2008

Job overview

    • Enhanced guest satisfaction by promptly addressing issues and providing exceptional customer service.
    • Ensured compliance with industry regulations as well as company policies relating to health, safety, and legal matters.
    • Managed daily operations, including overseeing staff schedules, payroll, and budgeting for various departments.
    • Monitored guest feedback closely, making necessary adjustments to meet their expectations consistently.

Education

Cuesta College
San Luis Obispo, CA

Associate of Arts from Marketing

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

General Manager

Vacasa
10.2023 - Current

Front Office Manager

Vail Resorts Management Company
10.2018 - 10.2023

Restaurant General Manager

Hard Rock Casino
04.2014 - 10.2018

Restaurant Manager

Mammoth Mountain
01.2009 - 03.2014

Assistant Resort Manager

Moonstone Management
02.2001 - 03.2008

Cuesta College

Associate of Arts from Marketing

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Barry "Max" Brown