Kaylen Frederick
New Port Richey
Summary
Hardworking and passionate job seeker with strong organizational skills eager to learn and grow. Ready to help the team achieve company goals. Detail-oriented team player with an ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Admin/Intake Specialist
Solace Behavioral Health
07.2023 - Current
- Explained eligibility requirements, application details and payment methods during intake assessment.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Developed and implemented strategies to enhance quality of social services.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
Administrative Assistant
PointLeader Predictive Analytics
New Port Richey, FL
05.2017 - 10.2022
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Gained strong leadership skills by managing projects from start to finish.
Hostess Trainer
Flamestone American Grill
08.2021 - 03.2022
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
- Monitored food inventory and supplies to prevent waste.
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
No Degree - Psychology
Saint Leo University
Saint Leo, FLHigh School Diploma -
River Ridge High School
New Port Richey, FL05.2022
Skills
- Claims Processing
- Group and individual instruction
- Client Intakes
- Community Resource Navigation
- Critical Thinking Skills
- Employee Training
- Scheduling appointments
- Inventory Management
- Insurance Verification
- Collaboration and Teamwork
- Data Entry
- Quality Assurance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved great results when managing a team while always exceeding company goals.
Timeline
Admin/Intake Specialist
Solace Behavioral Health
07.2023 - Current
Hostess Trainer
Flamestone American Grill
08.2021 - 03.2022
Administrative Assistant
PointLeader Predictive Analytics
05.2017 - 10.2022
No Degree - Psychology
Saint Leo University
High School Diploma -
River Ridge High School
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