Max Castaldelli
Katy,TX
Overview
14
14
years of professional experience
Work History
Outside Sales Manager
AT&T
01.2023 - 01.2025
- Successfully managed team of up to 15 people showing positive trend of results and consistent growth.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Managed new employee orientation training process for more than 50 employees each year.
- Attended industry events and conventions to explain sales opportunities.
- Implemented systems and procedures to increase sales.
General Clerk
Internal Revenue Service
07.2022 - 12.2022
- Mastered paper handling procedures in numbering department
- Going above and beyond by training coworkers how to improve
- Advanced into SCRIPS department and became adept at entering taxpayer information into IRS computers
- Improved personal volume daily to go above and beyond goals required
Delivery Driver
DoorDash/GrubHub/UberEats
12.2019 - 04.2022
- Learned how to manage own schedule successfully
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Barista/Shift Supervisor
Starbucks
05.2016 - 08.2019
- Trained several new baristas to guide them towards success.
- Adapted rapidly to dealing cash which lead to money handling proficiency.
- Continued success at Starbucks lead to promotion to Barista Trainer then to Shift Supervisor.
- Mastered cash handling, inventory counts, peer-to-peer coaching, and new leadership styles.
- Worked mornings, evenings, and nights to grasp full understanding how Starbucks works at all times and connected with diversified clientele.
- Trained multiple baristas and shift supervisors.
Server
Lupe Tortilla
04.2018 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supported needs of around a 20 people wait staff who attended to specific needs of countless customers daily for a fine dining restaurant with social relevancy and intentionality.
Server
Mama Fu's Asian House
08.2017 - 04.2018
- Honed in on patience, dedication, along with two dedicated menus resulting in providing excellent service
- Mastered customer connection under stressful circumstances while maintaining cleanliness
- Became skilled at prioritization of tasks resulting in constructive time utilization
- Curated people skills in order to better help all clientele individually in respectful and individualized manners
Sales Manager
Metropolitan Management
07.2011 - 08.2014
- Started by doing 1-2 business to business sales daily with wide variety of clients as regular sales employee.
- Capitalized on industry changes to maximize company revenue.
- Recruited, hired, and trained new staff associates to sell diverse products during the first year with company.
- Reduced total operating costs through digital online tools and marketing.
- Established knowledge-sharing processes and systems for all associates throughout the company.
Education
2 Years - Business Administration And Management
Houston Community College
Houston, TXHigh School Diploma -
Dickinson High School
Dickinson05-2015
Skills
- Territory sales management
- Relationship building and management
- Sales team training
- Strategic account development
- Multilingual
- Solution oriented and goal focused
- Excellent communication skills
- Business development and planning
- Market and competitive analysis
- Spectacular at leading teamwork
Timeline
Outside Sales Manager
AT&T
01.2023 - 01.2025
General Clerk
Internal Revenue Service
07.2022 - 12.2022
Delivery Driver
DoorDash/GrubHub/UberEats
12.2019 - 04.2022
Server
Lupe Tortilla
04.2018 - 08.2018
Server
Mama Fu's Asian House
08.2017 - 04.2018
Barista/Shift Supervisor
Starbucks
05.2016 - 08.2019
Sales Manager
Metropolitan Management
07.2011 - 08.2014
2 Years - Business Administration And Management
Houston Community College
High School Diploma -
Dickinson High School
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