Max Chaney
Portland
Summary
Dynamic Operations Manager with a proven track record at Flow Enterprises, excelling in quality control and staff training. Enhanced service delivery and customer satisfaction through effective scheduling and inventory management. Recognized for implementing operational procedures that improved efficiency and resolved customer issues promptly, fostering a high-performance team environment.
Overview
21
21
years of professional experience
Work History
Operations Manager
Flow Enterprises; DBA Eco Carwash
Portland
08.2024 - Current
- Managed daily operations at Eco Carwash to ensure smooth service delivery at all locations.
- Trained staff on operational procedures and customer service best practices.
- Coordinated scheduling to optimize staff coverage during peak hours.
- Implemented quality control measures to maintain service standards.
- Assisted in maintaining the cleanliness and organization of the car wash facilities at all locations.
- Communicated with customers to address inquiries and resolve issues promptly.
- Collaborated with team members to enhance workflow efficiency and teamwork.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
Site Manager
Washman LLC.
Portland
09.2015 - 07.2024
- Supervised daily operations of car wash site, ensuring efficient service delivery.
- Trained and mentored staff on safety protocols and customer service best practices.
- Managed inventory levels and ordered supplies to maintain operational readiness.
- Implemented quality control measures to uphold service standards and customer satisfaction.
- Coordinated employee schedules to ensure optimal coverage during peak hours.
- Maintained equipment functionality through regular inspections and maintenance coordination.
- Managed daily operations of the site, including staff and contractors.
- Established policies, procedures and guidelines for the operation of the site.
- Mentored new employees on safety protocols, processes and procedures.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Assigned tasks and delegated responsibilities among team members.
- Resolved conflicts between staff members in a timely manner.
- Ensured compliance with safety protocols, regulations and standards.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Monitored job progress to ensure quality standards were met.
- Modified plans in response to delays, bad weather, or construction site emergencies.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Evaluated employee performance through regular reviews and feedback sessions.
Lead Detail Technician
Details By Mark - Auto Detailing Portland Oregon
Portland
06.2004 - 08.2015
- Cleaned vehicles using industry-standard tools and techniques for optimal results.
- Applied protective coatings to enhance vehicle surfaces and maintain quality.
- Inspected vehicles for imperfections and addressed detailing needs promptly.
- Assisted customers with service selections and answered product inquiries effectively.
- Maintained a clean and organized workspace to ensure safety and efficiency.
- Collaborated with team members to improve workflow and service delivery.
- Trained new staff on proper detailing procedures and equipment usage.
- Operated air compressors to inflate tires when necessary while providing details services.
- Assisted customers with selecting appropriate detailing services for their vehicles.
- Cleaned and detailed the interior and exterior of automobiles using a variety of cleaning products and tools.
- Checked customer vehicles for signs of rusting or corrosion before beginning detail work.
- Provided quality control checks on completed detail jobs prior to returning vehicles to customers.
- Assisted in maintaining a safe working environment by adhering to all safety regulations at all times.
- Maintained inventory of detailing supplies such as towels, polishes and waxes.
- Utilized car wash machines to clean the exterior of vehicles quickly and efficiently.
- Polished chrome trim pieces with metal polish to restore shine to dull surfaces.
- Utilized power buffers, steam cleaners, vacuums and other specialized equipment for detailing purposes.
- Removed tar spots from car bodies by utilizing special solvent solutions.
- Inspected vehicle exteriors for dents, scratches or other imperfections that required repair or touch-up work.
- Washed wide range of vehicles each day.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Inspected vehicle to verify pristine appearance for customer.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Removed minor flaws in refinish using sanding and buffing.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Assisted in training new detailers on techniques and company procedures.
Education
High School Diploma -
Lincoln High School
Portland, OR06-1996
Skills
- Operational management
- Quality control
- Staff training
- Customer service
- Inventory management
- Scheduling coordination
Timeline
Operations Manager
Flow Enterprises; DBA Eco Carwash
08.2024 - Current
Site Manager
Washman LLC.
09.2015 - 07.2024
Lead Detail Technician
Details By Mark - Auto Detailing Portland Oregon
06.2004 - 08.2015
High School Diploma -
Lincoln High School