Max Compere
Delray Beach,FL
Summary
Resourceful Lifestyle Manager known for high productivity and efficient task completion. Specialize in time management, event planning, and personalized service coordination. Excel in communication, problem-solving, and adaptability, ensuring clients' needs are met with professionalism and creativity. Compassionate professional with background in personal care and service, skilled in providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Have improved quality of life for individuals through personalized attention and care strategies. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well-being. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Lifestyle Supervisor
Abbey Delray South
Delray Beach, FL
06.2007 - Current
- Created detailed reports outlining progress towards meeting client's goals and objectives related to their lifestyle management plan.
- Coached clients through difficult decisions related to their lifestyle management plan.
- Monitored current trends in the industry to stay abreast of best practices for providing lifestyle management services.
- Assisted with budgeting for lifestyle-related expenses based on individual preferences.
- Managed multiple calendars, organized travel arrangements, and handled other administrative tasks as needed.
- Performed research into new technologies that could be used in order enhance the efficiency of providing lifestyle management services.
- Coordinated events such as parties, celebrations, or special occasions on behalf of the clients.
- Followed standard infection control protocols to avoid illness or contamination.
- Kept patient health and personal information private and confidential.
- Documented key information from each service visit into detailed reports.
- Reported major concerns or deterioration in client's mental or physical condition to supervisor immediately.
- Participated in care coordination conferences and staff meetings to improve skills set.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
Environmental Services Supervisor
Abbey Delray South
Delray Beach, FL
01.2022 - 01.2023
- Provided oversight of daily operations and staff scheduling for environmental services department.
- Organized special events designed to promote awareness of green initiatives within the organization.
- Performed regular audits on waste management practices in order to identify areas needing improvement.
- Evaluated current processes within the department and recommended improvements where necessary.
- Ensured that all equipment was properly calibrated, maintained, and operated according to manufacturer specifications.
- Coordinated activities between various departments such as engineering, maintenance, security, related to environmental services tasks.
- Collaborated with other departments on cross-functional projects related to environmental services initiatives.
- Monitored inventory levels of supplies used by environmental services personnel and ordered additional items as needed.
- Developed and implemented a comprehensive training program for new hires in the environmental services department.
- Conducted regular inspections of work areas to ensure adherence to safety standards and quality assurance procedures.
- Resolved any customer complaints or issues quickly and efficiently while maintaining positive relationships with clients.
- Conducted regular inspections of equipment and facilities to ensure proper functioning.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Concierge
Abbey Delray
Delray Beach, FL
06.2007 - 10.2016
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Ensured that all customer complaints were addressed in a timely fashion.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Maintained confidentiality of guest information and transactions.
- Directed incoming calls and messages to appropriate staff or residents.
- Answered guest questions regarding local area, facilities and amenities.
- Ensured safekeeping of packages and deliveries for guests.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Food Server
Abbey Delray
Delray Beach, FL
06.2007 - 10.2016
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Attended regular team meetings for updates on new menu items or promotions.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Greeted guests in a friendly and welcoming manner.
- Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Provided exceptional service to high volume of daily customers.
- Managed multiple tables simultaneously while maintaining high standards of customer service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Education
Bachelor of Arts - Business Administration And Management
Keiser University
West Palm Beach, FL09-2024
Skills
- Calendar Management
- Design thinking
- Event Setup
- Light Housekeeping
- Supply Management
- Answering Phones
- Personal Assistance
- Schedule Management
- Customer Service
- Call Screening
- Expense Management
- Administrative Support
- Data Entry
- Valid Driver's License
- Disability Support
- Client Advocacy
- Mobility Assistance
- Excellent Communication
- Organizational Skills
- Proper phone etiquette
- Client satisfaction
Languages
English
Professional
French
Professional
Creole
Professional
Timeline
Environmental Services Supervisor
Abbey Delray South
01.2022 - 01.2023
Lifestyle Supervisor
Abbey Delray South
06.2007 - Current
Concierge
Abbey Delray
06.2007 - 10.2016
Food Server
Abbey Delray
06.2007 - 10.2016
Bachelor of Arts - Business Administration And Management
Keiser University
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