Max Conrad
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Golf Attendant
Reunion Resort And Golf Club
01.2022 - 08.2023
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Prepared golf carts per hour by stocking pencils, tees, scorecards and towels.
- Worked in pro shop sales counter to sell merchandise, answer questions and distribute golf cart keys to members.
- Increased customer satisfaction 80% by serving food, water and towels to golfers.
Benefit Enrollment Specialist
PAPA
01.2020 - 12.2022
- Communicated effectively via telephone, email and in person with prospective customers.
- Understood and thoroughly explained services provided to customers and potential customers.
- Provided policy information and maintained enforcement.
- Met or exceeded enrollment and retention goals consistently.
- Finalized and processed enrollment applications.
- Conversed effectively with various parties on daily basis using polished interpersonal and active listening skills
Education
in the Motor Vehicle Operator Course, AAA Driver Improvement Program and Semi-Trailer Refueler Operator Course. Also, HAZMAT certified. - Finance, the School of Business with an expected graduation date
The University of Central Florida
Geiger, North CarolinaAccount Executive at - undefined
D.C - undefined
DeLand High School, Daytona State College
Orlando Entry level sales - undefined
Skills
- Problem-Solving
- Teamwork and Collaboration
- Call Center Operations
- High-Volume Environments
- Customer Support
- Closing Procedures
- Customer Relations
Volunteer Work
Over 100 volunteer hours at Jerry Doliner Food Bank in Ormand Beach.
Timeline
Golf Attendant
Reunion Resort And Golf Club
01.2022 - 08.2023
Benefit Enrollment Specialist
PAPA
01.2020 - 12.2022
in the Motor Vehicle Operator Course, AAA Driver Improvement Program and Semi-Trailer Refueler Operator Course. Also, HAZMAT certified. - Finance, the School of Business with an expected graduation date
The University of Central Florida
Account Executive at - undefined
D.C - undefined
DeLand High School, Daytona State College
Orlando Entry level sales - undefined
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