Max Cooper
Kirkland,WA
Summary
Dynamic leader with proven expertise in crew management and customer relationship management, honed at CMC LLC and other notable companies. Excelled in enhancing team productivity by 30% through effective training and safety enforcement. Skilled in project planning and crew coordination, with a knack for fostering
Overview
9
9
years of professional experience
Work History
Crew Leader
CMC LLC
01.2021 - Current
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
Landscape Foreman
Cooper Landscaping LLC
01.2016 - Current
- Streamlined project timelines by effectively managing crew members, delegating tasks, and coordinating resources.
- Developed lasting customer relationships and grew network over time.
- Enhanced overall project performance with strong attention to detail, resulting in fewer errors and rework during installation and maintenance tasks.
- Developed new business opportunities by establishing strong working relationships with clients and industry professionals.
- Calculated budget requirements and developed customized landscapes based on client needs.
- Reviewed landscape project tasks, determining budgets and timelines for completion.
Server
Matts Rotisserie & Oyster Lounge
03.2019 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associate of Science - Environmental Science
Lake Washington Institute of Technology
Kirkland, WA04-2021
Juanita High School
Kirkland, WA05-2013
Skills
- Crew oversight
- Safety guidelines
- Multitasking and organization
- Crew management
- Crew coordination
- New hire training
- Documentation and reporting
- Team management
- OSHA requirements
- Job site evaluation
- Customer relationship management (CRM)
- Project planning
Timeline
Crew Leader
CMC LLC
01.2021 - Current
Server
Matts Rotisserie & Oyster Lounge
03.2019 - 01.2021
Landscape Foreman
Cooper Landscaping LLC
01.2016 - Current
Associate of Science - Environmental Science
Lake Washington Institute of Technology
Juanita High School
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