Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Max Dowdy

El Paso,TX

Summary

Ambitious student pursuing an undergraduate degree while eager to contribute, developed knowledge in a sales representative or stockroom role. Skilled in safety and teamwork in warehouse and on-site settings. Adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings. Diligent retail associate skillful in connecting with people and promoting products. Open and positive communicator with a calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock and setting up promotions.

Enthusiastic client services professional with a strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding the highest ethical standards and maintaining customer trust.

Dedicated customer service specialist providing skills to prioritize tasks as part of a team to reach personal and business goals. Strong work ethic, adaptability, and exceptional interpersonal skills. Known for successfully handling escalated customer support issues.

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Casa Hindu INC.(Dip N' Dots) & Cleopatra Perfumes
El Paso, Texas
10.2024 - 05.2025
  • A Hybrid Role consisting of a position within Sunland Park Mall at two different stores (owned by the same corporation), those being Cleopatra Perfumes (store) & Dip N' Dots (kiosk), as a customer service representative.
  • Assisted customers with product selection, ordering, billing, returns, and exchanges.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Retail Sales Associate

TJX Companies
El Paso , TX
11.2023 - 10.2024
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Handled customer complaints in a professional manner.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Processed returned merchandise according to company policies.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Customer Service Representative (Team Leader)

CMI Group
El Paso, TX, TX
10.2022 - 11.2023
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Educated customers on special pricing opportunities and company offerings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Line Cook

Pho Tre Bien- Noodle Bar
El Paso, TX, TX
02.2022 - 10.2022
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Kept stations stocked and ready for use to maximize productivity.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.

Medical Supply Sales Representative

D&H Medical (Office of Joe Strasser)
El Paso, TX
10.2021 - 02.2022
  • Increased product and brand awareness by marketing to local hospital labs, pediatricians and primary care providers.
  • Assessed client needs and sold appropriate products.
  • Scheduled appointments with medical professionals to sell specific products.
  • Provided customers with exceptional research and clinical trial data to support product effectiveness and safety.
  • Served as primary contact for named accounts encompassing account management and sales responsibilities.
  • Analyzed data and market conditions and adjusted sales pitches.
  • Improved product and brand awareness by marketing to local hospital labs, pediatricians and primary care providers within community.

Customer Service Representative

Circle K
El Paso, TX
06.2021 - 10.2021
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Upsold products and services to address customer needs and maximize sales.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Created and implemented process improvements to maximize efficiency.
  • Exceeded company productivity standards on consistent basis.

Urology Medical Assistant

Rio Grande, Michael Bagg
Stanton El Paso, Tx
05.2020 - 01.2021
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

General Laborer

Americhoice Construction Company
El Paso, TX
05.2016 - 02.2020
  • Performed to the best of my ability all tasks assigned to me by the construction site foreman
  • Performed repetitive assembly tasks with hand and power tools and automated equipment.
  • Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
  • Reported safety violations to supervisor to reduce risks and accidents.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines.
  • Conserved resources, reducing material use according to product specifications.
  • Operated drills and other equipment to perform light fabrication for product assembly.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Met company and OSHA safety guidelines for work site operations to minimize worker risk.
  • Used picks and shovels to dig, spread and level dirt and gravel.
  • Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
  • Cut materials into specified sizes for installation using tile cutters and power saws.
  • Cleaned up and resupplied work areas daily for optimal team performance.
  • Used laser measuring tools to calculate lengths, widths and heights.
  • Assisted team members with maintaining orderly and clean workspaces.
  • Listened to senior team members for instructions on new jobs and daily requirements.
  • Maintained awareness of workplace hazards, diligently following department safety protocol.

Education

BBA - Computer Information Systems & Business Analytics

UTEP
El Paso, TX
12-2027

Diploma - Basic Studies

Franklin High School
El Paso, TX
06.2019

2018 - Phlebotomy

Inphinity Phlebotomy
El Paso, TX
07.2018

National Healthcareer Certified Phlebotomy Technician-Certificate of Completion -

Skills

  • Interpersonal /Administrative Skills
  • Positive, outgoing personality, with effective, clear communication skills
  • Hardworking, punctual with the ability to learn quickly
  • Have a strong customer focus, dedicated to providing excellent service
  • Highly Responsible, reliable and committed to working as part of a team
  • Proficient computer skills with working knowledge of MS Word, MS Excel and PowerPoint
  • Willing to meet the needs of my employer, flexible
  • System implementation
  • Data analysis
  • Team collaboration
  • Multi-line phone talent
  • Technical troubleshooting
  • Credit card payment processing
  • Office equipment proficiency
  • Materials transport
  • Stockroom procedures
  • Conflict mediation
  • Retail sales customer service
  • High-energy attitude
  • Sales presentations
  • Salesmanship
  • Market analysis
  • Report generation
  • Call Center Operations
  • Courteous demeanor
  • Promotional support
  • Quality control
  • Customer relations
  • Inbound and Outbound Calling
  • Technologically savvy
  • Problem-solving abilities
  • Microsoft Office expertise
  • Adaptive team player
  • Process optimization

References

REFERENCES: Joe Strasser (D&H Medical) 915-276-1792

Omar Favella (Americhoice Construction LLC) 915-345-9196

Bradley Knutson (Circle K) (915)-241-5239

Johnny Trien (Pho Tre Bien) - (915)231-6866

Maria Torres (CMI Group) - (469) 830-0342

Timeline

Customer Service Representative

Casa Hindu INC.(Dip N' Dots) & Cleopatra Perfumes
10.2024 - 05.2025

Retail Sales Associate

TJX Companies
11.2023 - 10.2024

Customer Service Representative (Team Leader)

CMI Group
10.2022 - 11.2023

Line Cook

Pho Tre Bien- Noodle Bar
02.2022 - 10.2022

Medical Supply Sales Representative

D&H Medical (Office of Joe Strasser)
10.2021 - 02.2022

Customer Service Representative

Circle K
06.2021 - 10.2021

Urology Medical Assistant

Rio Grande, Michael Bagg
05.2020 - 01.2021

General Laborer

Americhoice Construction Company
05.2016 - 02.2020

BBA - Computer Information Systems & Business Analytics

UTEP

Diploma - Basic Studies

Franklin High School

2018 - Phlebotomy

Inphinity Phlebotomy

National Healthcareer Certified Phlebotomy Technician-Certificate of Completion -

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