Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
Generic

Max Edward Ocampo

Irvine,CA

Summary

Versatile IT and logistics professional with a proven track record at Quetico LLC, enhancing operational efficiency and data accuracy through expert PostgreSQL Database Management and effective project coordination. Skilled in bridging technology and business needs, demonstrated by leading successful integrations and training programs. Showcases strong analytical abilities and interpersonal skills, driving significant improvements in client support and system implementations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Systems Administrator, DBA, Consultant, Project Manager

Quetico LLc
Chino, USA
06.2021 - 12.2024
  • Handled multiple roles in an IT department, operations, sales, accounting, and logistics within a 3PL warehouse.
  • Conducted daily system overview for company's ERP Full Circle and WMS Davinci Unified.
  • Utilized platforms such as OpenText GSX, Shopify, Cart Rover, Shipstation, QuestaWeb, CommerceHub for data processing.
  • Supported database maintenance to uphold data accuracy.
  • Assisted multiple departments in data collection using SQL queries in PostgreSQL.
  • Regularly analyzed data to ensure accuracy and correctness.
  • Implemented innovative procedures for IT and Operations.
  • Performed comprehensive evaluations of client business models alongside account management team.
  • Mapped out optimized integration methods to streamline operations and boost efficiency.
  • Prepared documentation detailing project milestones.
  • Produce specialized account documents with the aid of Jaspersoft and Crystal Reports.
  • Generated detailed reports covering KPI metrics, inventory trends, and transactional activities.
  • Guided client onboarding processes through efficient project management.
  • Create documents to assist both teams during onboarding.
  • Analyzed EDI and API requirements to recommend optimal integration strategies.
  • Coordinated with clients to collect required materials for integrations, including EDI and API specifications.
  • Migrated critical data such as inventory levels, reports, and accounting charge codes.

Business Analyst, IT, Trainer

Wolin Design Group
Orange, USA
05.2016 - 06.2021
  • Carried out diverse functions linked to DaVinci WMS software.
  • Conducted GAP analysis to identify customer needs for successful DaVinci implementation.
  • Optimized operational procedures by adhering to industry-specific standards in various warehouses.
  • Delivered instructions on system setup for managing order creation, warehouse processes, and inventory control.
  • Adapted processes to align with various industry types such as 3PL, distribution, and manufacturing.
  • Facilitated system implementation, testing, and configuration processes for various software solutions.
  • Managed project timelines ensuring smooth transition from start to completion.
  • Conducted training using diverse methods including remote, onsite, and group sessions.
  • Delivered training on industry standards, advanced capabilities, and task execution within Davinci's WMS platform.
  • Delivered recap summaries of training material covered to reinforce learning.
  • Maintained team expertise by providing ongoing instruction on both legacy and newly introduced functionalities.
  • Delivered regular assistance to tech support as a top-tier agent.
  • Resolved customer tickets from the queue requiring advanced software knowledge and troubleshooting expertise.
  • Facilitated issue resolution by collaborating with customers, third parties, and internal teams.
  • Executed database maintenance tasks efficiently using advanced SQL skills.
  • Utilized Zendesk for ticket management, optimized time with Toggle, and facilitated communications using GoToMeeting and GoToAssist.
  • Applied tools like PGAminIII/IV, MSSQL Studio, Putty, JuiceSSL, and Wavelink for efficient database management and system emulation
  • Reported issues directly to the engineering department during software launch.
  • Performed functionality checks on new system features and revised training programs accordingly.
  • Assisted in testing and modifying custom or standard reports developed using Crystal Reports, Jasper Reports, and Nicelabel.

Freight Broker

Frieghtsaver
Huntington Beach, USA
04.2016 - 08.2016
  • Coordinated with carriers for efficient pickup, transit, and delivery.
  • Facilitated swift problem-solving for carriers and customers.
  • Provided daily updates on freight status.
  • Coordinated timely package collection.
  • Ensured on-time delivery and informed customers of POD, additional charges, and shortages.
  • Maintained accurate records of shipments with status updates to ensure seamless follow-up.

Warehouse associate/supervisor

NZXT Corporation
Los Angeles, USA
04.2012 - 03.2016
  • Handled logistics tasks to streamline warehouse efficiency and order processing.
  • Coordinated order preparation o ensure efficient and accurate fulfillment.
  • Processed and printed logistical documents, including purchase orders, bills of lading, and shipping labels.
  • Ensured compliance with quality standards for order readiness.
  • Completed order invoicing promptly.
  • Managed receipt of incoming packages and ensured accurate sorting to designated locations.
  • Processed RMA documentation for incoming shipments.
  • Executed paperwork workflows for newly received inventory.
  • Organized storage areas by placing pallets correctly.
  • Refurbished and repaired items received from customers.
  • Oversaw accurate tracking of RMA inventory and transferred finalized products to specified areas.
  • Maintained inventory of models and serial numbers for RMA items processed.
  • Processed customer requests for replacement parts.
  • Conducted thorough assessments on RTV items to ensure quality standards.
  • Generated accurate forecasts for replacement parts to support RMA department operations.
  • Trained new employees on operational procedures.
  • Delivered actionable guidance to enhance team performance.
  • Contributed to procedure development, resulting in improved workflow efficiency.
  • Generated comprehensive reports for senior management.

Education

Bachelor of Science - Computer Science

SCEE
Guadalajara Mexico
07-2003

Skills

  • Transportation Management System
  • Client Support
  • Microsoft Server Management
  • PostgreSQL Database Management
  • Software Quality Testing
  • Database Management
  • Warehouse Management Systems
  • AS2 Proficiency
  • Business Requirements Analysis
  • Proficient in FTP
  • Effective Project Coordination
  • Technical Support
  • Linux Proficiency
  • Warehouse Management
  • Electronics Proficiency
  • Expertise in Microsoft Office 360
  • Training & Development
  • Network Administration
  • Computer Skills
  • Expertise in Microsoft SQL Server
  • Jasper Reports Proficiency
  • Apple Proficiency
  • Travel Planning Expertise
  • SQL Database Management
  • Proficient in Microsoft Applications
  • OS Management
  • Office Administration
  • Application Support and Troubleshooting
  • Certified Forklift Operator
  • Proficient in Office Equipment Use
  • LAN Configuration Expertise
  • Active Directory Management
  • Crystal Reports Proficiency
  • Efficient Data Management
  • EDI Implementation Expertise
  • Experienced with Microsoft Windows Operating System
  • Advanced Excel Proficiency
  • VPN Configuration Expertise
  • Technical Programming Skills
  • Quick Learner
  • Effective Interpersonal Skills
  • Dedicated Professional
  • Safety-Conscious Workplace Practices
  • Advanced Computer Proficiency
  • Programming Proficiency
  • IT Systems Technician
  • Computer Repair Expertise
  • Client Support Expertise
  • Clean Driving Record
  • Security System Installation
  • Bilingual Communication Skills in English and Spanish
  • CompTIA A Certification
  • Efficient Typing Skills: 80 WPM
  • Proficient in Automatic and Manual Transmission
  • Certified Forklift Operator
  • Workforce training
  • Project management
  • Stakeholder communications
  • Project scope analysis
  • Cost control
  • Budget development and adherence
  • Planning and scheduling
  • Performance improvements
  • Risk management
  • Agile methodology
  • Project development and lifecycle
  • Change impact analysis

Certification

  • A+ Certified, 08/01/11
  • Network+, 08/01/11
  • Forklift Certification

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Systems Administrator, DBA, Consultant, Project Manager

Quetico LLc
06.2021 - 12.2024

Business Analyst, IT, Trainer

Wolin Design Group
05.2016 - 06.2021

Freight Broker

Frieghtsaver
04.2016 - 08.2016

Warehouse associate/supervisor

NZXT Corporation
04.2012 - 03.2016

Bachelor of Science - Computer Science

SCEE

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Max Edward Ocampo