Summary
Overview
Work History
Skills
Timeline
Generic

Max Eyler

Glen Burnie,MD

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Security-conscious and customer-focused team member with top-notch teamwork and interpersonal communication skills. Kept cash drawers accurate and secure with smooth payment processing and maximized loss prevention methods. Friendly and reliable in customer interactions offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

9
9
years of professional experience

Work History

Part Time Customer Experience Manager

Michaels Crafts Store
04.2022 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Developed new employees and on-going performance assessment of current employees.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Replenishment Manager

Michaels Craft Store
Glen Burnie, MD
05.2021 - 04.2022
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Handled weekly shipping and receiving overseeing between 1,400 - 3,000 packages a week.
  • Organized and located inventory items in staging areas or on shelves according to planograms.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Set up displays of merchandise to market new products to customers.

Part Time Customer Experience Manager

Michaels Craft Store
04.2022 - Current
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Developed new employees and on-going performance assessment of current employees.
  • Conducted regular performance reviews with team members, fostering professional growth and development.

Assistant Store Leader

GameStop
Annapolis, MD
05.2019 - 01.2021
  • Managed team workload to reach production targets.
  • Created staff schedules, approved requested time off, and updated reports.
  • Liaised with store manager to set up visually appealing layout for store merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Worked with customer service representatives to handle escalated customer issues.
  • Oversaw preparation and distribution of promotional materials and flyers.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.

Senior Guest Advisor

GameStop
Annapolis, MD
05.2015 - 02.2019
  • Anticipated guests' needs, responded promptly and courteously and acknowledged each guest during busiest of times.
  • Resolved guest complaints and followed up to confirm guest satisfaction with solution.
  • Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Checked identification for proof-of-age for age restricted products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Skills

  • Product replenishing
  • Lean principles
  • Shipping and receiving
  • Order picking and processing
  • Staff Management
  • Continuous Improvement
  • Forklift Operations
  • Loading and unloading
  • Materials management
  • Staff supervision

Timeline

Part Time Customer Experience Manager

Michaels Crafts Store
04.2022 - Current

Part Time Customer Experience Manager

Michaels Craft Store
04.2022 - Current

Replenishment Manager

Michaels Craft Store
05.2021 - 04.2022

Assistant Store Leader

GameStop
05.2019 - 01.2021

Senior Guest Advisor

GameStop
05.2015 - 02.2019

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Max Eyler