Max Fonrose
Riverdale,MD
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Secure Mobile Analyst
Leidos
01.2023 - Current
- Provide provisioning, mobile engineering services, testing, IT repair, maintenance, and Registration Authority (RA) to help ensure secure, reliable, and uninterrupted availability of the DISA hosted secure mobility service
- Responsible for managing the secure mobility process end-to-end
- Partners across a larger team to ensure the collective organization is meeting the customer’s demands
- Configure, encrypt, and customize specific mobile devices and hotspots for specific areas of responsibility for OCONUS and stateside location
- Identify and develop solutions for complex network and mobile device problems affecting high visibility customers
- Provide Registration Authority (RA) support services to include the creation, implementation, management, testing, and revocation of network and ID authentication certificates
- Perform Quality Assurance testing of provisioned devices before preparing for distribution to include voice and data access testing
- Coordinate and interface with Mobile Network Services, Secure Mobile Device Gateway (SMDG), and Mobile Device Management (MDM) team members while isolating network and or hardware problems
- Deactivate obsolete devices
- Engage customers to determine a solution, to report problems for mobile devices, and degraded user experience
- Maintain proper Change Management and analyst documentation
- Generate requests for passwords, passcodes, and pins
- Maintain inventory and accountability of mobile devices, hotspots, and other supplies and materials.
Social Media Specialist
TrainACE
06.2022 - 01.2023
- Develop social media strategies
- Develop and design digital web, social, and video content
- Assist in the growth of the brand by raising awareness through various social media platforms
- Assist in implementing plans to increase followers on popular social media websites such as Twitter, Instagram, Facebook, and LinkedIn
- Interact with followers and potential customers by communicating and answering questions through the company’s social pages, and Hubspot CRM tools
- Monitor postings to ensure brand message is constant from the terminology used to images posted
- Help reach target audience by delivering both useful and appealing online information about our company and products specifically through social media
- Provide weekly reports of progress
- Create weekly and monthly editorial calendar to promote the company brand on all social media platforms
- Help write content for the blog and website
- Create interactive and personalized graphic designs using Canva and Adobe Suite
- Fabricate aesthetically pleasing Instagram grids to allow for a holistic brand experience.
Ramp Agent
Southwest Airlines
12.2019 - 01.2023
- Safely lift, load, unload and transport baggage, mail and cargo from aircraft to airport
- Maintain on-time connections by guiding aircraft to and from gate positions
- Protect baggage and other equipment from damage, loss and weather conditions
- Drive and operate ground equipment, such as tugs, cargo carts, service trucks and belt loaders
- Assist with record keeping and documentation to ensure correct routing of baggage
- Adhere to safety guidelines and maintain safe working conditions for yourself and others
- Communicate with managers and lead agents to manage daily schedules.
Driver
Uber Technologies
07.2016 - 12.2019
- Exceptional Driver in the DMV metropolitan area maintaining excellent ratings at all time through great customer service.
Maintenance Technician
Vantage Management
06.2014 - 06.2016
- Represented a key support to the service manager; including keeping the community operating smoothly and according to safety standards while ensuring the timely and accurate fulfillment of all service requests and repairs
- I also assisted with supply purchases and collecting bids for various projects
- My work ethic and everyday duties contributed in maintaining our high level of customer service as well as the cleanliness and marketability of the community to renew and secure new leases
- Identify causes of equipment malfunctions and plan resolutions
- Coordinate with outside vendors for large installs and complex repairs
- Document repair actions and turn logs into management on a daily basis
- Maintain supplies to affect common repairs and order new stock as needed
- Performed minor carpentry inside apartments to repair damage and update facilities
- Repaired apartment facades and interior spaces
- Answered service calls during and after business hours
- Responded to service calls for facility equipment in tenant spaces
- Diagnosed malfunctions and scheduled repairs or replacements
- Answered tenant questions regarding maintenance and repairs
- Completed all paperwork and job logs on time
- Followed company standard operation procedures and applicable regulations consistently.
Event Promoter/ Manager
China Manor Restaurant
08.2012 - 10.2014
- Designed and implemented new marketing promotions for events
- Developed a sociable persona, maintained pleasant customer relations with the guests and oversaw that the event was successful
- Managed staff and handled logistics for weekly events
- Designed advertisements, pamphlets and discount tickets to promote specials relevant to the business
- Worked closely with customers face to face to identify needs, tactfully answer questions, sell products and services, and solve problems
- Designed promotional materials using Photoshop.
Event Promoter/ Planner
Stage Burger Lounge
08.2012 - 10.2014
- Created ongoing dialog with leaders to collaborate and brainstorm on how to expand, promote, and strengthen the organization
- Executed successful social media campaigns
- Promoted events through different forms of media including local newspapers, magazines and internet
- Created buzz and promoted events through social media, mobile, and 'on street' marketing campaigns.
Porter
Edgewood Management
11.2013 - 06.2014
- Provided curb appeal by keeping all areas of the community clean and attractive
- Maintained grounds by providing lawn care as well as landscaping services
- Completed weather-specific tasks such as shoveling snow and adjusting or setting outdoor sprinkler systems
- Assisted maintenance technician and Service manager with various beginner repairs and completed turnover technician duties on a regular basis.
Crew Leader
Flagger Force
04.2012 - 06.2012
- Managed 4 team members in daily duties of setting up zones for contractors such as Pepco and Verizon
- Also responsible for keeping motor vehicles, pedestrians, contractors safe in work zone
- Responsible for submitting payroll for the team and for the use and maintenance of company vehicle.
Office Manager
Multicultural Counseling, LLC
09.2011 - 04.2012
- Managed the daily operations of the firm from administrative, billing, information technology and payroll
- Some major duties include: Ensure claims are entered and submitted within 48 hours of receipt
- Accurately apply payments to patient accounts
- Post and reconcile insurance and patient payments
- Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts
- Insure accuracy of insurance claims
- Verify correct ICD-9 and CPT codes for a variety of specialties
- Answer phones and school appointments and set up new patient accounts
- Assign ICD-9 to physicians diagnosis and insure correct level of service and various other CPT codes
- Set-up practice management software for submission of electronic claims to clearinghouse
- Work with clearinghouse to resolve file compatibility issues
- Retrieve Electronic Remittance Advice (ERA's)
- Send secondary claims upon processing of primary insurance
- Monthly processing of Patient statements
- Answer and resolve patient billing inquires
- Follow up on Insurance and patient aging
- Re-submit insurance claims as necessary
- Knowledgeable in timely filing restrictions
- Insure office practices are in compliance with HIPAA regulations
- Installed software and maintained all office computers and laptops
- Troubleshoot computers and laptops when necessary to resolve any IT issues.
Information Center Specialist
Recall Total Information
01.2002 - 01.2011
- Professional in Record Management for hospitals, law firm and other organizations
- Retrieve and Track files in the database
- Data entry of files in database
- Keep Records as Goods Enter and Leave the Warehouse
- Retrieve orders from a web-based system
- Load and Unload Merchandises
- Responsible for getting orders ready to be retrieved
- Retrieve containers and vault tapes from a secure and environmentally controlled facility
- Refile' documents in correct containers
- Scan and process documents to be expedited in a timely manner
- Operate machines such as Order Pickers, Mark lifts, Electric Pallet Jacks.
Information Center Supervisor
Recall Total Information
01.2004 - 01.2005
- Professional in Record Management for hospitals, law firm and other organizations
- Supervised and assigned specific tasks and responsibilities to Information Specialists
- Interacted with Customer Care, ICM, Account Manager and other Personnel to assure superior customer service to both external and internal customers by providing accurate and timely follow-through on all inquiries
- Adhered to and manages compliance with all Recall Standard Operating Procedures and safety/security standards
- Completed all necessary paperwork or provide verbal updates on team activity, processes and other areas of responsibility.
Project Coordinator
Professional Records Storage Inc.
01.2000 - 01.2002
- Record Management specialist
- Processed new incoming Records
- Audit - Cross referenced new records into companies’ system
- Purged records from clients’ location (external).
Re-file Specialist
Professional Records Storage Inc.
01.1996 - 01.2000
- Entered returning files in a database
- Organized files
- Assisted couriers in deliveries.
Catering Staff
University of Maryland Catering
01.1995 - 01.1996
- Set up tables according to events – Served food and beverages
- Communicated with guests to ensure satisfaction
- Communicated with kitchen with regards to menu or special request.
Sales Associate
L’etoile French Bookstore
01.1993 - 01.1995
- Customer Service
Education
High School Diploma -
Northwestern High School
Bachelor's Degree - Marketing
University of Maryland University College
12.2021
Skills
- Workflow Analysis
- Regulatory Compliance
- Report Preparation
- System Analysis
Certification
CompTIA Security + Certification
Timeline
Secure Mobile Analyst
Leidos
01.2023 - Current
Social Media Specialist
TrainACE
06.2022 - 01.2023
Ramp Agent
Southwest Airlines
12.2019 - 01.2023
Driver
Uber Technologies
07.2016 - 12.2019
Maintenance Technician
Vantage Management
06.2014 - 06.2016
Porter
Edgewood Management
11.2013 - 06.2014
Event Promoter/ Manager
China Manor Restaurant
08.2012 - 10.2014
Event Promoter/ Planner
Stage Burger Lounge
08.2012 - 10.2014
Crew Leader
Flagger Force
04.2012 - 06.2012
Office Manager
Multicultural Counseling, LLC
09.2011 - 04.2012
Information Center Supervisor
Recall Total Information
01.2004 - 01.2005
Information Center Specialist
Recall Total Information
01.2002 - 01.2011
Project Coordinator
Professional Records Storage Inc.
01.2000 - 01.2002
Re-file Specialist
Professional Records Storage Inc.
01.1996 - 01.2000
Catering Staff
University of Maryland Catering
01.1995 - 01.1996
Sales Associate
L’etoile French Bookstore
01.1993 - 01.1995
High School Diploma -
Northwestern High School
Bachelor's Degree - Marketing
University of Maryland University College