Max Gilchrist
Salt Lake City
Summary
Resourceful vice president with several years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner. Accomplished professional adept at driving team performance, business strategies, and making data-supported recommendations for continuous process improvement. Skilled at identifying optimal tactics for motivating teams and engaging clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vice President
Beta Theta Pi - University of Utah
Salt Lake City
12.2025 - Current
- Led strategic planning sessions to align chapter goals with university initiatives.
- Oversaw recruitment and retention efforts to enhance member engagement and satisfaction.
- Facilitated leadership development programs for undergraduate members to build skills.
- Coordinated community service projects to promote philanthropy and campus involvement.
- Established partnerships with university administration to enhance collaboration and support.
Club Treasurer
Letters of Love University of Utah
Salt Lake City
12.2024 - Current
- Managed club budget ensuring accurate allocation of funds.
- Coordinated fundraising events to support club initiatives and activities.
- Oversaw cash handling procedures during events to ensure security.
- Assisted in developing annual budgets and forecasting future income and expenditures.
Field Lab Representative
Dominion Diagnostics
Salt Lake City
04.2024 - Current
- Managed patient sample collection and ensured proper documentation.
- Conducted data entry for patient information and test results.
- Coordinated communication between labs and healthcare providers.
- Supported team members in daily operational tasks and workflow management.
- Handled customer inquiries and provided timely responses to concerns.
- Maintained inventory of supplies and ordered as needed for operations.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
Teaching Assistant
Pediatric Clinical Research University of Utah
Salt Lake City
06.2025 - 12.2025
- Assisted professors in preparing instructional materials and lesson plans.
- Supported students with academic inquiries and facilitated learning discussions.
- Organized classroom activities and maintained a positive learning environment.
- Graded assignments and provided constructive feedback to enhance student understanding.
- Conducted research to support faculty projects and enhance course delivery methods.
- Mentored new teaching assistants in classroom management techniques and best practices.
- Supervised children and participated with children in activities.
- Encouraged students to take an active role in their own learning process.
- Instructed students individually or in groups to reinforce learning concepts.
Undergraduate Research Assistant
Huntsman Cancer Institute
Salt Lake City
04.2025 - 08.2025
- Assisted researchers in conducting experiments on cancer therapies.
- Collected and organized biological samples for laboratory analysis.
- Supported data analysis using statistical software tools.
- Prepared materials for presentations and research meetings.
- Collaborated with faculty members to develop research objectives.
- Assisted in the design of qualitative and quantitative research studies.
Customer Service Representative
Metro Express
Boise
03.2022 - 08.2023
- Assisted customers with inquiries about products and services.
- Collaborated with team members to resolve customer issues promptly.
- Handled escalated customer complaints with empathy and professionalism.
- Trained new staff on customer service protocols and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
Fast Eddy's Car Wash
Boise
04.2021 - 03.2022
- Assisted customers with inquiries about products and services.
- Collaborated with team members to resolve customer issues promptly.
- Educated customers on product features and promotions effectively.
- Handled escalated customer complaints with empathy and professionalism.
- Trained new staff on customer service protocols and best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Biology
University of Utah
Salt Lake City, UT04-2027
High School Diploma -
Centennial High School
Boise, ID05-2023
Skills
- Data analysis
- Patient communication
- Team collaboration
- Customer support
- Quality assurance
- Laboratory practices
- Continuous improvement
- Client relationship building
Certification
- Emergency Medical Technichan
- 40-hour Domestic Violence Trained - Utah Domestic Violence Coalition
- Minor in Pediatric Clinical Research
Affiliations
- Over 80 hours volunteering for Utah Rape Recovery Center
- Member of University of Utah One Love Ski and Snowboard Club
- Treasurer of Letters of Love University of Utah
- Vice President of Beta Theta Pi
Timeline
Vice President
Beta Theta Pi - University of Utah
12.2025 - Current
Teaching Assistant
Pediatric Clinical Research University of Utah
06.2025 - 12.2025
Undergraduate Research Assistant
Huntsman Cancer Institute
04.2025 - 08.2025
Club Treasurer
Letters of Love University of Utah
12.2024 - Current
Field Lab Representative
Dominion Diagnostics
04.2024 - Current
Customer Service Representative
Metro Express
03.2022 - 08.2023
Customer Service Representative
Fast Eddy's Car Wash
04.2021 - 03.2022
Bachelor of Science - Biology
University of Utah
High School Diploma -
Centennial High School