Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
CustomerServiceRepresentative
Max Giordani

Max Giordani

Summary

Consistent Technical Support, Content Reviewer, and Client Advocate. Representative. Award-winning client care professional with experience in sales, marketing, and professional customer support. Portuguese. Spanish and native English.

Overview

10
10
years of professional experience

Work History

Technical Support & Compliance Associate

ACCENTURE, INC.
03.2020 - 07.2023
  • Tech Support Meta's Content Reviewer
  • WhatsApp Scam Detection and Content Filtering.
  • Managed and regularly reviewed case queues related to Meta's WhatsApp application.
  • Subject matter expert in the client's tools and processes.
  • Team member supporting over 2 billion users.
  • Maintain top KPI's at 98%-100% accuracy rates.
  • 100% Remote.


Compliance Agent

Avetta Supply Chain Management
06.2018 - 04.2019
  • Provided professional support to all Avetta big and small clients and resolved complex issues with a strong emphasis on customer experience.
  • Interacted with Avetta customers through telephone, email, and chat.
  • Prioritized and found resolutions for customer needs.
  • Verified details on regulatory documents.
  • Supported and provided explanations of customer billing, insurance policies,and subscription terms.
  • Provided necessary outbound follow-up.

Digital Marketing Specialist

SECURITY NATIONAL MORTGAGE
06.2013 - 04.2018
  • Digital Marketing and Search Engine Optimizer.
  • Used research and analysis to successfully improve the company's website's positioning on Google.
  • Utilized tools and expertise to find popular and relevant paid and free keywords used in search engine queries helping search engines rank us better against competitors.
  • Supported Marketing with all social media presence and maintenance, substantially improving rankings and online presence compared to how things were before I was hired.

Education

B.A. - Business Management

Orange County Business College

Real Estate Marketing - Real Estate Law And Principles

Stringham Real Estate School
Utah
03.1993

Real Estate Education - Real Estate Practices And Contracts

Nevada Real Estate School
Salt Lake City, UT
03.2017

Skills

  • Meta's WhatsApp Expert Technical Support
  • Client and Customer Advocate with more than 10 years of experience
  • Received Multiple Awards at Avettacom for Client Care Excellence
  • Brazilian Portuguese Basic Spanish
  • Chat, Tech Support, Internet, and Digital Marketing experience
  • Real Estate Sales Experience
  • Flexible Dedicated, and Reliable Team Player
  • Social Media Tools, CRMs, Google, and Microsoft Suite

Languages

Spanish
Intermediate
B1
Portuguese
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technical Support & Compliance Associate

ACCENTURE, INC.
03.2020 - 07.2023

Compliance Agent

Avetta Supply Chain Management
06.2018 - 04.2019

Digital Marketing Specialist

SECURITY NATIONAL MORTGAGE
06.2013 - 04.2018

B.A. - Business Management

Orange County Business College

Real Estate Marketing - Real Estate Law And Principles

Stringham Real Estate School

Real Estate Education - Real Estate Practices And Contracts

Nevada Real Estate School

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Max Giordani