Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MAX GOLDSTEIN

Delray Beach,FL

Summary

Experienced technical engineer with extensive and varied background

Overview

17
17
years of professional experience
1
1
Certification

Work History

Microsoft Online Support Technician

Teleperformance USA
03.2015 - 08.2017
  • Exchange Online Migration
  • Directory synchronization
  • Window's azure active directory
  • PowerShell scripting.

Web Application Developer

Verio Incorporated
05.2006 - 05.2012
  • Web Site support
  • UNIX
  • Apache
  • Windows 2003
  • IIS
  • PHP
  • MySQL, MSSQL, Perl, Server Side Includes; Windows Office; Linux; Macintosh.

Accelerated Broadband, LLC
  • Router and PIX Firewall configuration
  • Resolving VPN and remote connectivity issues
  • Troubleshooting and configuring Cisco switches and routers, NAT issues, DHCP AND Static IP assignment
  • Windows 2003 Server maintenance and back-up, Active directory maintenance and account creation and deletion, e-mail issues including Outlook, Outlook express, and mail server issues including SPAM, bogus HELO and blacklisting issues.

Technical Service Representative

Southern Glazers Wines And Spirits
05.2019 - 07.2023
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Complied with ITL regulations relating to customer privacy and security.

Education

Bachelor of Arts - Mathematics

Montclair State University
Upper Montclair
07.2004

Skills

  • Exchange and Active Directory
  • Windows Azure Active Directory
  • Windows Office
  • Problem-Solving
  • Excellent Communication
  • Active Listening
  • Problem Resolution

Certification

  • MCP
  • MCSA Server 2003
  • CCNA (expired)

Timeline

Technical Service Representative

Southern Glazers Wines And Spirits
05.2019 - 07.2023

Microsoft Online Support Technician

Teleperformance USA
03.2015 - 08.2017

Web Application Developer

Verio Incorporated
05.2006 - 05.2012

Accelerated Broadband, LLC

Bachelor of Arts - Mathematics

Montclair State University

Similar Profiles

CREATE PROFILE
MAX GOLDSTEIN