Max Griffin
Tacoma,WA
Summary
Results-driven professional with extensive experience in consumer development and operations management. Expertise in fostering teamwork, enhancing customer service, and implementing systems to boost sales and operational efficiency.
Overview
20
20
years of professional experience
Work History
Consumer Development Manager
Penske Truck Leasing
Tukwila, WA
03.2015 - Current
- Led training sessions to improve team performance in customer relationship management systems.
- Implemented process improvements that increased operational efficiency within consumer development efforts.
- Managed key accounts, fostering relationships that resulted in enhanced partnership opportunities.
- Championed a culture of continuous learning within the team by providing ongoing coaching, mentorship, and professional development opportunities for staff members.
- Implemented systems and procedures to increase sales.
Consumer Operations Manager
Penske Truck Leasing
Tukwila, WA
05.2013 - 03.2015
- Streamlined daily operations, enhancing workflow efficiency across multiple departments.
- Led cross-functional teams to implement process improvements, reducing operational delays.
- Developed and maintained Standard Operating Procedures (SOPs) for operational consistency and compliance.
- Managed inventory control systems, ensuring optimal stock levels and minimizing waste.
- Trained and mentored staff on best practices in safety protocols and operational procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Management Trainee
Penske Truck Leasing
Tacoma, WA
06.2008 - 05.2013
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Rental Representative
Penske Truck Leasing
Tacoma, WA
07.2006 - 06.2008
- Managed customer inquiries, providing accurate vehicle information and rental options.
- Coordinated vehicle availability, ensuring timely delivery and pick-up for clients.
- Developed relationships with customers, enhancing satisfaction and repeat business.
- Processed rental agreements efficiently, ensuring compliance with company policies.
Education
High School Diploma -
Lakes High School
Lakewood06-1994
Associate of Arts -
Pierce College, Lakewood, WA
Lakewood, WA08-1997
Skills
- Consumer insights
- Coaching and mentoring
- Staff training
- Employee presentations
- New employee training
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
Timeline
Consumer Development Manager
Penske Truck Leasing
03.2015 - Current
Consumer Operations Manager
Penske Truck Leasing
05.2013 - 03.2015
Management Trainee
Penske Truck Leasing
06.2008 - 05.2013
Rental Representative
Penske Truck Leasing
07.2006 - 06.2008
Associate of Arts -
Pierce College, Lakewood, WA
High School Diploma -
Lakes High School