MAX HARDY
The Colony,TX
Summary
Dynamic Sales Operations Coordinator at Paychex with a proven track record in process improvement and client retention. Expert in data analytics and project management, successfully enhancing workflows and onboarding processes. Recognized for driving KPI performance and optimizing operations across diverse teams, ensuring exceptional service delivery and operational excellence.
Overview
13
13
years of professional experience
Work History
Sales Operations Coordinator
Paychex
The Colony, Texas
01.2022 - Current
- Analyzed invoices, census data, and benefits to create comprehensive underwriting packages.
- Supported sales cycle through effective rate modeling and streamlined carrier approval workflows.
- Generated onboarding documentation to facilitate smooth transitions between teams.
- Monitored service level agreements and addressed workflow inefficiencies promptly.
- Acted as primary liaison for new clients, enhancing early-stage retention rates.
Homeowner Experience Manager
Vacasa
01.2020 - 01.2022
- Oversaw 1,500 properties across eight markets, generating revenue exceeding $50 million.
- Managed 10 direct reports, driving KPI performance and scheduling efficiency.
- Led migration of 1,500 accounts during large-scale acquisition process.
- Utilized analytics to enhance compliance and optimize revenue alignment and operations.
Opening Ops & Hiring Manager
Alamo Drafthouse
01.2017 - 01.2020
- Successfully opened five new locations, enhancing brand presence and market reach.
- Hired and trained over 500 front-of-house and back-of-house staff to ensure operational excellence.
- Developed standard operating procedures for new launches, streamlining training processes and enhancing consistency.
- Created scheduling systems that improved cost efficiency and elevated service quality.
Guest Experience Manager
Four Seasons
01.2013 - 01.2016
- Delivered exceptional VIP guest service while managing complex interactions.
- Progressed through leadership roles in reservations, front desk, and housekeeping.
- Selected for leadership position at Four Seasons Philadelphia, showcasing strong capabilities.
- Ensured high-quality service in both back of house and front of house during banquet events.
Education
Associate of Applied Science - Emergency Medicine
Emergency Medicine
Round Rock, TX06-2016
Skills
- Operations management
- Process improvement
- SOP development
- Data analytics
- Reporting and analysis
- Client experience and retention
- Labor planning and compliance
- Onboarding processes
- Leadership skills
- Cross-functional collaboration
- Project management expertise
- Salesforce proficiency
- Tableau visualization
- Advanced Excel techniques
- Project management tools
- Carrier and underwriting systems
- Workflow automation tools
Timeline
Sales Operations Coordinator
Paychex
01.2022 - Current
Homeowner Experience Manager
Vacasa
01.2020 - 01.2022
Opening Ops & Hiring Manager
Alamo Drafthouse
01.2017 - 01.2020
Guest Experience Manager
Four Seasons
01.2013 - 01.2016
Associate of Applied Science - Emergency Medicine
Emergency Medicine