Max Huerta
Houston,TX
Summary
Dedicated tile professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
30
30
years of professional experience
Work History
Sale Center Store Manager
PoolCorp-SCP Distributors
06.2019 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed sales data regularly to identify patterns and adjust strategies as needed in response to market changes or seasonal fluctuations.
- Assisted in recruiting, hiring and training of team members.
- Spearheaded initiatives aimed at reducing operational expenses without compromising quality or customer satisfaction levels.
- Increased customer satisfaction with exceptional service, addressing concerns promptly and professionally.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Streamlined order processes for increased efficiency in product replenishment and delivery.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reduced inventory shrinkage through diligent monitoring, proper storage, and rotation of perishable items.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed inventory levels effectively, ensuring stock was available to meet customer demand while minimizing waste due to spoilage or obsolescence.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback.
- Contributed to a positive store culture by actively participating in staff meetings, sharing ideas and best practices, and providing support for colleagues as needed.
- Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
- Optimized scheduling of team members for maximum productivity during peak hours without sacrificing quality customer service experience.
- Maintained strict safety standards within the store center by conducting regular inspections and addressing potential hazards immediately.
- Improved employee morale by fostering a positive work environment, encouraging teamwork, and recognizing exemplary performance.
- Reported issues to higher management .
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Delivered services to customer locations within specific timeframes.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Operations Manager
PoolCorp-SCP Distributors
02.2019 - Current
- Review open sales orders, open vendor claims and open transfers
- Confer with vendors to obtain product information such as price, availability and delivery schedule
- Manage inventory, control stock outs and reduce excessive inventory
- Performed administrative activities associated with the effective management of warehouse operations and the prevention of inventory shrink, including performing cycle counts, managing freight bills/expenses, and account payable discrepancies
- Trained and ensured all assigned employees were aware if and comply with company, government and customer policies, procedures and regulations
- Ensured that merchandise us received and stored in an efficient and economical manner and maintained required records in conformance and company policy
- Supervised the proper routing, loading and preparing orders for shipment and delivery in accordance with customer instructions
- Reviewed and maintained required documents for safety, security and quality processes
- Oversaw safety programs and directed safety activities
- discussed defective or unacceptable goods/services with inspection/quality control personnel, vendors or other to determine source of trouble and take corrective action
- Worked to support sales staff to meet sales objectives
- Proficiently used technology including distribution and office software.
- Followed all company policies and procedures
Warehouse Manager
Master Tile
08.1994 - 02.2019
- Developed and maintained knowledgeable and productive team of employees.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed established business practices and improved processes to reduce expenses.
- Optimized transportation logistics
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Implemented preventative maintenance program to minimize equipment downtime and repair costs.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Oversaw implementation of sustainable practices within warehouse operations, reducing energy consumption and waste production.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Conducted research to address shipping errors and packaging mistakes.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Developed safety programs to protect workers and reduce injuries.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Organized records of vehicles, schedules and completed orders.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Self-motivated, with a strong sense of personal responsibility.
Education
General
Stephen F Austin High School
Houston, TX05.1976
Skills
- Warehouse Operations
- Inventory Management
- Staff Scheduling
- Operations Management
- Product Management
- Staff Training
- Sales background
- Problem-Solving
- Safety compliance
- Logistics
- Fluent in Spanish
Timeline
Sale Center Store Manager
PoolCorp-SCP Distributors
06.2019 - Current
Operations Manager
PoolCorp-SCP Distributors
02.2019 - Current
Warehouse Manager
Master Tile
08.1994 - 02.2019
General
Stephen F Austin High School
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