Max Jaynes
Knoxville,TN
Summary
Professional with extensive experience in hospitality and customer service, recognized for effective leadership and employee development. Proven track record in enhancing guest satisfaction through quality service and efficient complaint resolution. Skilled in operational improvement and team management, ensuring seamless front-of-house operations. Strong communicator with a focus on problem-solving and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Manager
The Cheesecake Factory
Knoxville, Tennessee
10.2019 - 09.2025
- Resolved guest complaints promptly to maintain positive relationships.
- Trained and supervised staff on customer service standards and procedures.
- Coordinated dining room activities to enhance guest experiences and satisfaction.
- Implemented daily cleaning and maintenance protocols for a safe environment.
- Monitored inventory levels and assisted in supply ordering processes.
- Conducted staff meetings to communicate updates and reinforce team goals.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Resolved customer complaints in a professional manner.
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Interviewed, hired and trained new employees.
- Managed reservations system including taking reservations over phone or online booking systems.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Controlled and maintained labor costs through careful scheduling.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Promoted a positive work environment by encouraging collaboration among team members.
- Utilized POS systems to streamline transactions and generate reports.
- Trained new kitchen staff on safety and food handling procedures.
- Oversaw inventory management and ordered supplies as needed.
- Ensured compliance with health regulations and safety standards.
- Led weekly team meetings to discuss goals and performance updates.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
Education
High School Diploma -
University of Tennessee
Knoxville, TN05-2011
Skills
- Guest relations
- Staff training
- Inventory management
- POS systems
- Health regulations
- Customer relationship management
- Operational efficiency
- Problem solving
- Conflict resolution
- Performance evaluation
- Restaurant operations
- Service recovery
- Team building
- Training and mentoring
- Health department inspections
Certification
- Servsafe Certified
- TABC Server Permit
Timeline
Front of House Manager
The Cheesecake Factory
10.2019 - 09.2025
High School Diploma -
University of Tennessee
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