Max Kawaguchi
Seattle
Summary
Proactive Assistant General Manager with a knack for guest service, managing operations, and building teams. History of success in fostering a welcoming environment and equipping team members with skills to handle business needs independently.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Salt & Straw
02.2023 - Current
- Created procedures for tasks like the Weekly Leadership Focus and Timecards to facilitate shift lead development
- Wrote the schedule for a team of over 30+ employees
- Presented at GM market deck meetings weekly and led our leadership meetings alongside my GM
- Interviewed, hired, and trained employees to foster a community of inclusivity in Capitol Hill
Shift Lead
Salt and Straw
02.2023 - 08.2023
- Morning & Night Cash Handling: Accurately counted and reported banking for the Capitol Hill Salt & Straw location
- Trained new-hires on shop standards to ensure exceptional guest experiences, if having in-the-moment conversations about shop safety and cleanliness, as well as organizational expectations
- Provided support to both AM and PM positions by delegating tasks in an efficient and timely manner.
Scooper
Salt and Straw
06.2022 - 02.2023
- Provided legendary hospitality in a fast-paced, high-volume environment
- Contributed to a safe, welcoming, and inclusive environment where team members and guests alike felt comfortable and respected
APRU Esports Fellowship
APRU
01.2022 - 06.2022
- Attended lectures and webinars regarding topics such as diversity and inclusion in Esports, Esports marketing and events production, Esports ecosystem in an international context, and more
- Developed deliverables, as well as led and presented for the Marketing and Sponsorship workshop.
UW Hub Multimedia & Outreach Coordinator
University of Washington
05.2021 - 06.2022
- Managed UW multimedia platforms, planned and coordinated outreach opportunities, promoted related events on campus, supported event planning and management, collaborated with DUB professional and student staff, and maintained effective communication with Associate Director for project updates.
Social Media Manager
Freelance
02.2019 - 11.2021
- Sustained relationships with other influencers and brands, communicated with companies regarding marketing deals, creatively came up with video ideas, grammar-checked posts and handled emails
- Assisted creators in amassing followings of over 2.5 million across their respective platforms.
Education
Bachelor of Arts - International Relations And Affairs
University of Washington
Seattle, WA06.2022
Associate of Arts - Communications
Bellevue College
Bellevue, WA12.2018
Timeline
Assistant General Manager
Salt & Straw
02.2023 - Current
Shift Lead
Salt and Straw
02.2023 - 08.2023
Scooper
Salt and Straw
06.2022 - 02.2023
APRU Esports Fellowship
APRU
01.2022 - 06.2022
UW Hub Multimedia & Outreach Coordinator
University of Washington
05.2021 - 06.2022
Social Media Manager
Freelance
02.2019 - 11.2021
Bachelor of Arts - International Relations And Affairs
University of Washington
Associate of Arts - Communications
Bellevue College
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