Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Max Ketcherside

Max Ketcherside

Virginia Beach,United States

Summary

I’m a creative and hardworking professional with a proven track record of excelling in fast-paced and challenging roles. With a strong foundation in customer relations, problem-solving, and safety-focused work, I bring adaptability, enthusiasm, and a knack for learning new skills quickly. Proficient with computers and equipped with an eye for design, I’m eager to apply my dedication and innovative mindset to thrive in a new, dynamic industry.


Overview

9
9
years of professional experience
1
1
Certification

Work History

Project Manager

ServiceMaster
09.2023 - Current
  • Orchestrated Cross-Functional Teams: Successfully led diverse teams to deliver complex projects on time and within budget, ensuring seamless coordination across departments and stakeholders.
  • Strategic Planning & Execution: Developed and maintained comprehensive project plans, emphasizing key milestones and deliverables to ensure alignment with client goals and business objectives.
  • Stakeholder Engagement: Partnered with clients and key stakeholders to define requirements, set clear objectives, and track measurable progress, enhancing customer satisfaction and project visibility.
  • Process Optimization: Leveraged industry best practices in project management to streamline workflows, optimize resource allocation, and improve overall project outcomes.
  • Budget and Schedule Oversight: Effectively managed project timelines, financial plans, and resource allocation to maximize efficiency and drive results.


Customer-Centric Collaboration: Worked closely with customers, insurance providers, and contractors to design and execute tailored solutions for hundreds of projects, ensuring exceptional delivery from concept to completion.

Firefighter

Virginia Beach Fire Department
11.2018 - 09.2023
  • Leadership in High-Stakes Scenarios: Supervised and managed teams of firefighters, ensuring safety, efficiency, and clear communication during emergency operations.
  • Strategic Planning & Execution: Coordinated response plans for emergencies, analyzing dynamic situations to prioritize objectives and allocate resources effectively.
  • Team Management: Drove fire trucks and managed the lives of team members under my leadership, fostering a culture of trust, accountability, and teamwork.
  • Problem Solving Under Pressure: Resolved complex, time-sensitive situations in high-pressure environments, demonstrating strong decision-making and adaptability.
  • Stakeholder Communication: Liaised with other emergency services, local government officials, and community members to facilitate coordinated responses to large-scale incidents.
  • Process Improvement: Conducted post-incident reviews to identify areas for operational improvement, enhancing response strategies and team readiness.
  • Resource Management: Maintained firefighting equipment, vehicles, and facilities to ensure readiness and operational efficiency at all times.
  • Training & Development: Trained and mentored new recruits on safety protocols, equipment usage, and firefighting techniques, improving team performance and preparedness.
  • Community Engagement: Led fire safety education programs and conducted community outreach initiatives to promote awareness and preparedness.
  • Project Management Foundations: Organized and led multi-agency emergency drills, showcasing my ability to manage resources, timelines, and cross-functional collaboration.

Environmental Technician

Bay Environmental
06.2016 - 11.2018
  • Environmental Resource Management: Ensured proper organization, labeling, and containment of hazardous materials for safe storage and regulatory compliance.



  • Sustainable Site Development: Contributed to the construction of living shorelines, mitigating erosion and supporting ecological restoration projects.



  • Environmental Data Collection: Collected and analyzed soil and water samples to monitor contamination and support environmental investigations.



  • Remediation Operations: Conducted soil remediation efforts, restoring areas impacted by contamination and implementing recovery strategies.



  • Regulatory Compliance Support: Maintained detailed records of environmental activities, ensuring accurate reporting for regulatory agencies.



  • Field Equipment Management: Operated and calibrated environmental monitoring equipment to ensure precise data collection and reliable results.

Education

High School Diploma - undefined

Kellam High School, Virginia Beach
05.2015

Skills

  • Team Collaboration
  • Creative Problem-Solving
  • Adaptability
  • Project Management
  • User Experience
  • Crisis Resolution
  • Technical Proficiency
  • Content Optimization
  • Trend Awareness
  • Resource Allocation
  • Data Analysis
  • Time Efficiency
  • Friendly

Certification

  • EVOC
  • DPO
  • Firefighter1&2
  • Licensed EMT

Accomplishments

EMT Certified

Wrestling State Qualified

Happy Husband and Father

Timeline

Project Manager - ServiceMaster
09.2023 - Current
Firefighter - Virginia Beach Fire Department
11.2018 - 09.2023
Environmental Technician - Bay Environmental
06.2016 - 11.2018
Kellam High School - High School Diploma,
Max Ketcherside