Max Kottmeyer

West Des Moines,IA

Summary

Focused on educating customers and providing them the best possible product, and experience, while learning more about technology solutions and using that knowledge in the work place. Having a strong background of iOS and macOS using them personally, with strong communication skills and problem solving capabilities, I'm committed to working at Apple and providing exceptional customer experience.

Work History

Software Test Engineer Intern

Outlier AI

Remote

10.2024 - 01.2025

Streamlined company operations by boosting sales through performance and problem solving, and participated in ongoing training staying current with product advancements.
Resolved technical issues for customers, to increase brand loyalty and satisfaction, collaborating with team members to problem solve.
Investigated and resolved customer complaints and product misconfigurations through device troubleshooting.
Guided customers through hard to digest concepts, retaining a loyal customer base and providing exceptional service.
Recommend and selected personalized products for customer helping customer requests.

Education

Associate of Applied Science - Cybersecurity in Information Technology

Des Moines Area Community College

Ankeny, IA

05-2027

High School Diploma -

Valley High School

Iowa West Des Moines

05-2025

Skills

CompTIA A Knowledge (Can Patiently and simply Explain core device concepts, explaining device Storage and Components, Diagnosing technical issues quickly, expert troubleshooting, and concepts like IAM to a variety of customers, and helping with device configuration, exam plan
CompTIA Security Knowledge (Can Explain encryption, DLP, ICloud, authentication factors and Have empathy For those struggling to understand, teaching customers about secure cloud data to eNsure customer satisfaction, exam planned)
Customer Support (Tutoring and mentoring peers in class has helped me gain resilience and patience explaining challenging concepts simply, helping me resolve conflict with and be supportive and emphatic of others)

Client relationship building (I want to learn, and teach others about apple products, using my interpersonal skills, and sales expertise to cultivate an environment where customers have a positive experience at Apple)
Product knowledge (Having knowledge even of the Swift code that is utilizes by apple products, I know in depth how these devices work, allowing customers to get the best possible product that serves there everyday needs and demonstrate how products work)
Soft Skills: Empathy, Stress tolerance, Collaboration, Relationship building, Teamwork, Sales, Marketing, Problem Solving

Timeline