Max Landino
Sales Operations Manager
Surprise,AZ
Summary
Goal-oriented manager with distinguished experience in Automotive/Construction/Retail industries and proven leadership abilities. Expert in increasing productivity, project management, and delivering exceptional customer satisfaction while driving revenue and sales. Committed to streamlining procedures and executing projects while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Sales Operations Manager
CarMax
07.2019 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Reduced operational costs through the identification and elimination of inefficient processes and practices.
- Managed a team of sales professionals as well as transaction support, ensuring consistent performance, achievement of targets, and fraud reduction.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
Residential Sales and Service Manager
Modern Glass
03.2017 - 07.2019
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss sales service needs and offer available products and solutions.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
General Manager
Dick's Sporting Goods/The Sports Authority
04.2007 - 01.2017
- Managed budget implementations, employee reviews, training, schedules, and location P&L reports.
- Managed inventory levels efficiently, ensuring optimal stock availability for customers.
- Streamlined operations by identifying areas for improvement and implementing new processes.
- Promoted an inclusive atmosphere within the store, addressing employee concerns promptly and fairly.
- Increased store revenue by implementing effective sales strategies and promotions.
- Implemented loss prevention measures to reduce shrinkage rates significantly.
- Achieved sales targets consistently by motivating staff and setting attainable goals.
- Boosted overall store performance with strong leadership, clear communication, and consistent feedback.
Education
High School Diploma -
Cloverdale High School
Cloverdale, CA 05.2001 -
Skills
- Sales Leadership
- Sales Training
- Sales process optimization
- Staff Training
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Operations Management
- Decision-Making
- Adaptability and Flexibility
- Active Listening
Timeline
Sales Operations Manager
CarMax
07.2019 - Current
Residential Sales and Service Manager
Modern Glass
03.2017 - 07.2019
General Manager
Dick's Sporting Goods/The Sports Authority
04.2007 - 01.2017
High School Diploma -
Cloverdale High School
05.2001 -