Maxwell Lindsay
Fort Worth
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
13
13
years of professional experience
Work History
Manager
Red Robin
08.2025 - Current
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed strategic plans to align departmental objectives with company goals.
- Mentored staff, fostering professional growth and enhancing team performance.
- Implemented project management tools to improve workflow tracking and accountability.
- Streamlined processes to reduce response times, improving overall service metrics.
- Analyzed customer feedback to identify trends and drive service improvements.
- Managed budgets effectively while maintaining high standards of service quality.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Server/Bartender
Red Robin
08.2022 - Current
- Delivered food and beverages promptly to customers.
- Communicated professionally with customers, colleagues and supervisors.
- Assigned and arranged tables for large groups.
- Kept food service and preparation areas clean and neat.
- Followed safety, sanitization and food handling guidelines.
- Explained details for new menu items and daily specials.
- Listened to guest needs and responded promptly for personalized service.
- Reconciled cash tills from dining sales as part of closing duties.
- Demonstrated hospitality and customer service while greeting tables.
- Trained new servers in company policies, guest service standards and best practices.
- Assisted other servers in maintaining clean dining areas during busy times.
- Trained new server hires on proper protocols and procedures followed at establishment.
- Kept dining areas presentable and customer-ready, quickly handling spills, and resetting tables.
Facility Manager
LoanMe
09.2019 - 06.2021
- Enhanced facility services, safety and quality while preventing cost overruns by developing and enforcing vendor contract specifications.
- Developed strategic plans and departmental goals to maximize workflow and meet needs of other departments organizationwide.
- Developed, maintained and monitored operating budgets and made adjustments to improve cost efficiency.
- Implemented energy conservation initiatives to reduce utilities costs and promote sustainability.
- Maintained accurate records of all incoming and outgoing shipments.
- Collaborated with other departments on special projects requiring mailing services or assistance.
- Managed mailroom operations, ensuring timely distribution of incoming and outgoing mail.
- Handled confidential documents according to established security protocols, safeguarding sensitive information.
- Scheduled regular maintenance checks on mail processing equipment to ensure optimal functioning.
- Ordered necessary supplies for mailroom, maintaining organized inventory system.
- Managed smooth deliveries by sorting and routing incoming mail.
- Sorted outgoing letters and packages into containers based on destination and type.
Warehouse Manager
Procrete Resources
03.2016 - 04.2019
- Supervised and trained warehouse team to uphold safety and compliance with regulations.
- Resolved issues involving dispatched products to maintain high level of customer service.
- Controlled warehouse order selection, packaging and truck loading.
- Ensured compliance with local, state, and federal regulations regarding warehousing activities.
- Facilitated communication between warehouse staff, management, and other departments within company.
- Produced regular stock and inventory management updates and reports.
- Investigated discrepancies in inventory records and resolved issues promptly.
- Conducted daily shipping audits, verifying documentation and correct handling to reduce losses.
- Trained new employees on company procedures, safety protocols, and equipment operation.
- Optimized warehouse space to maintained organized inventory.
- Built strong working relationships with vendors and suppliers to negotiate cost-effective inventory replenishment.
- Oversaw daily warehouse operations and ensured smooth workflow.
- Monitored warehouse for safety hazards and applied OSHA guidelines to mitigate issues and safeguard staff.
- Coordinated with other departments to maintain proper stock levels for customer orders.
- Managed inventory levels by conducting regular stock checks and updating records.
- Handled freight contracts and costs, negotiating directly with freight carriers.
- Offered support over the phone to sales reps, installers, and contractors to help them understand and promote products.
- Troubleshoot concrete diamond cutter issues over the phone, clearly identifying problems and providing return authorization.
Attractions Operator
Disneyland
10.2013 - 04.2016
- Operated mechanical riding devices and automatic equipment in amusement parks, carnivals and recreation areas.
- Assisted in daily cleaning, organization and inspection of rides and corresponding equipment.
- Double checked all of guest restraints and safety.
- Assisted in emergency situations, such as evacuating riders or administering first aid if needed.
- Explained safety procedures and rules to riders before each ride started.
- Participated in ongoing training sessions to stay updated on best practices for operating amusement park rides.
- Reported maintenance issues or necessary repairs to management promptly.
- Assisted guests with boarding and disembarking from rides.
- Monitored guest behavior during ride operation to ensure compliance with safety guidelines.
- Provided exceptional customer service by answering questions and addressing concerns professionally.
- Recognized by peers, management and guests for excellence in guest service and performance.
- Operated main control system, answered telephone calls and communicated status reports to management.
- Conducted thorough pre-operation inspections of all ride equipment daily.
- Managed queue lines efficiently, keeping wait times minimal for guests.
- Operated amusement park rides safely and efficiently.
- Protected patrons by following exacting safety procedures and monitoring behaviors.
Team Member
Target
11.2012 - 06.2013
- Restocked supplies to keep teams productive.
- Completed numerous orders and projects per shift with high accuracy.
- Worked within safety protocols, company policies and OSHA regulations.
- Adapted to operational needs, taking on different roles to support workflow.
- Supported fellow team members with regular tasks and activities.
- Worked closely with other team members on projects to achieve desired results.
- Addressed customer needs by responding to specific requests.
- Processed customer transactions and maintained accurate cash drawer throughout shift.
- Followed established health and safety standards to reduce risk.
- Operated cash registers and accurately handled transactions.
- Offered flexible working schedule and hours to support fluctuations in operational demand.
Education
High School -
Summit High School
Bend06.2012
Skills
- Food Delivery
- Team member support
- Food Running
- Guest Engagement
- Safe Food Handling
- Beverage Preparation
- Table resetting
- Order Management
- Guest Relations Management
- Cash Handling
- Time Management
- Sales Techniques
- Ordering Procedures
- Menu Memorization
- Professional Appearance
- Quality Control
- Cleanliness Standards
- Strong Work Ethic
- Customer service
- Phone Etiquette
- Team leadership
- Decision-making
- Time management
Timeline
Manager
Red Robin
08.2025 - Current
Server/Bartender
Red Robin
08.2022 - Current
Facility Manager
LoanMe
09.2019 - 06.2021
Warehouse Manager
Procrete Resources
03.2016 - 04.2019
Attractions Operator
Disneyland
10.2013 - 04.2016
Team Member
Target
11.2012 - 06.2013
High School -
Summit High School