Maximino Menendez
Mission,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
Melharts Music Center
10.2019 - Current
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through phone and in person for both English and Spanish speaking customers.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Sharyland High School
Mission, TX05.2018
Skills
- Testing Documentation
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Understanding Customer Needs
- Interpretation and Translation Services
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Bilingual Customer Service Representative
Melharts Music Center
10.2019 - Current
High School Diploma -
Sharyland High School