Max Moore

• Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.
• Supervises the day-to-day operations and performance of the team to provide the highest level of customer service for the customer
•Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
• Handles customer concerns and ensures an appropriate resolution
• Ensures proper store signage is maintained at all times, as well as the quality and freshness of ALDI products
• Assists in the hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates
• Prepares, manages, and revises weekly schedules to ensure appropriate store staffing levels
• Establishes and communicates job responsibilities and performance expectations to direct reports to ensure mutual understanding and desired results
• Conducts store meetings
• Identifies training and development opportunities that will assist direct reports in achieving enhanced performance
• Conducts annual performance evaluations, recommending store personnel for advancement and termination as appropriate
• Achieves store payroll and total loss budgets
• Monitors the competitive environment within the community and makes recommendations to the direct leader regarding adjustments necessary to maintain a competitive position
• Provides product feedback to their direct leader, including recommendations regarding new items to carry or those that should be discontinued
• Oversees product merchandising and maintains proper stock levels through appropriate product ordering
• Conducts store inventory counts and reconciliations according to company guidelines
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data

• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impact total store profitability
• Manage a team that executes inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all GM areas of the store
• Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable)
• Develop a strategy and utilize your workload planning tools to complete all scheduled workload ensuring you are guest ready at all times
• Create a scheduling plan in partnership with your team leaders based off of monthly and weekly business workload and guest traffic
• Manage all GM backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve
• Oversee Team Leaders workload planning including transitions, revisions and sales plans for all GM areas
• Drive fulfillment sales by leading the Fulfillment team to fulfill each order accurately and efficiently and deliver on each guest promise time
• Know and assess the competition; leverage guest insights and feedback to drive the business and be the destination of choice for our guests
• Plan, manage and follow-up on organizational and operational change
• Develop and coach your Team Leaders to elevate the skills and expertise of the team
• Establish a culture of accountability through clear expectations and performance management
• Anticipate staffing needs, talent plan and recruit – both long and short term
• Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• As a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)

• Drove total store sales, understand your role in sales growth, and how your departments and team contribute to and impact total store profitability.
• Experience managing large amounts of freight flow through peak seasons receiving up to 12 trailers in a 7 day span.
• Experience managing a large backroom/receiving area, Ensuring safety procedures are always followed all while remaining clean and efficient.
• Lead a team of 100+ team members, 6 direct team leaders that managed areas all around the store including essentials, food, dairy, home, toys, seasonal etc.
• Managed a PFfesh department consisting of daily fresh food deliveries, food safety best practices and cleanliness and freshness of the overall area.
• Managed a team that executes Food processes, inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all GM and Food areas of the store.
• Enabled efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable).
• Developed a strategy and utilize your workload planning tools to complete all scheduled workload ensuring you are guest ready at all times.
• Created a scheduling plan in partnership with your team leaders based off of monthly and weekly business workload and guest traffic.
• Managed all General Merch backroom and sales floor areas, review all reporting to identify gaps and develop a plan to resolve.
• Oversaw GM Team Leaders workload planning including transitions, revisions and sales plans for all GM & Food areas
• Developed and coach your Team Leaders to elevate the skills and expertise of the team.
• As a key carrier, follow all safe and secure training and processes.
• Addressed store needs (emergency, regulatory visits, etc.).

• Problem solve and prioritize across multiple business areas to execute store strategies as initiated by the Store Director to deliver business results and store sales goals while prioritizing the guest experience
• Be a partner to the store leadership team through communication and collaboration to influence current sales performance and workload deliverables, leverage daily check-ins, check-outs and leadership meetings as connection points
• See total store operations through the lens of the guest, establish consistent routines and lead the team to ensure departments are zoned, in-stock, signed and labeled appropriately, setting the store up for success the next day
• Use business planning tools to share priorities and business updates with store leadership
• Evaluate and recommend candidates for open positions and develop a guest-centric team
• Lead team onboarding and learning and help close skill gaps through development, coaching and team member interactions
• Establish clear goals and expectations and hold team members accountable to expectations; partner with leaders as needed to share performance feedback. As a key carrier, follow all safe and secure training and processes
• Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state and local adult beverage laws

• Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change
• Enable a consistent experience for our guests by ensuring product is zoned, in stock, available, accurately priced and signed on the sales floor
• Assess GM backroom, sales floor areas and fulfillment reporting to identify gaps and develop a plan to resolve
• Oversee execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store
• Create a scheduling plan in partnership with your ETL based off of monthly and weekly business workload and guest traffic
• Establish clear goals and expectations and hold team members accountable to expectations
• Lead and coach the team to ensure accuracy and efficiency in all GM processes
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
• Lead a team that provide a guest-ready and in-stock salesfloor in order to meet the needs of the guest.

• Helped lead an efficient and guest friendly front end department including front lane cashiers, service desk team members, guest attendants and cash office duties.
• Handled and processed large amounts of cash in preparation for courier pick up
• Supported driving loyalty through encouraging the team to promote targets red card.
• De-escalated situations with upset guests and helped problem solve issues guests were facing.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
• Analyzed customers' issues and complaints and initiated corrective actions.
• Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.

• Create a welcoming experience by authentically greeting all guests
• Execute revisions, sales plans and planograms for all GM categories
• Assist all non-GM areas of the store with transition sets and In Store Marketing (ISM)
• Conduct weekly price change workload for all GM categories
• Complete Radio Frequency ID (RFID) scans in GM areas and system audit functions to ensure inventory accuracy
• Accurately execute all backroom fills, including guest requests, and backstock product from GM categories efficiently and timely
• Own backroom aisles, including backstock, for your GM areas
• Process all inbound deliveries using the Receive application to ensure inventory accuracy
• Complete all backroom daily and weekly audits
• Operate power equipment only if certified
• Maintain backroom and fixture room organization, location accuracy and follow equipment guidelines
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as federal, state, and local adult beverage laws