Max Otano
Ridgefield,NJ
Summary
Dedicated and compassionate Patient Navigator with seven years of experience in guiding individuals through the healthcare system. Adept at advocating for patients and their families, providing support, and ensuring seamless access to medical services. Seeking to contribute expertise to a dynamic healthcare team while building successful relationships with client
Overview
8
8
years of professional experience
Work History
Patient Navigator
New York Presbyterian Medical Center-Columbia
03.2020 - Current
- Collaborate with healthcare providers, social workers, and other professionals to ensure comprehensive patient care.
- Advocate for patients' rights and address barriers to healthcare, foster patient-centered approach.
- Provided emotional support and information to patients and their families during challenging times.
- Facilitated communication between healthcare providers and patients to enhance understanding of treatment plans.
- Assisted in organizing support groups and educational programs to promote patient engagement.
- Maintained accurate records and documentation of patient interactions and services provided.
- Followed up with patient experience post-operatively to address any issues, concern, or feedback.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Housekeeping Supervisor
Gotham Hotel
02.2017 - 04.2020
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Addressed customer feedback and complaints to maximize satisfaction.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
Perioperative Patient Care Assistant
New York Presbyterian Cornell - Weill Center
10.2017 - 03.2020
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Aided physicians in wound care and patient assessments.
- Gathered medical information, weight and height measurements and vital signs.
Junior Mechanic
All County Sewer & Drain
06.2016 - 02.2017
- Completed troubleshooting of malfunctions and diagnosed issues using equipment and mechanical skills.
- Worked under guidance of senior mechanical professionals to implement repairs and install new components.
- Followed standard checklists when evaluating equipment for operational capacities.
- Kept shop organized, safe and neat and cleaned up spills using appropriate techniques.
Education
Bachelor of Science - Health Studies/ Nursing
Fairleigh Dickinson University
Teaneck, NJ05.2026
Associate of Applied Science - Criminal Justice
Tompkins-Cortland Community College
Dryden, NY05.2019
High School Diploma -
Mount ST Michael Academy
The Bronx, United States05.2009
Skills
- Empathy and compassion
- Excellent Communication
- Grief Support
- Multitask and organizational abilities
- Building Rapport and Credibility
- Knowledge of healthcare systems and processes
- Strong organization and critical thinking skills
- Medical Terminology
- Spanish Fluency
- Cultural Competency
- Calm and Effective Under Pressure
- Professional Bedside Manner
Accomplishments
- Awarded the 2021 Nursing Excellence ‘Friend of a Nurse' award
- 2020 employee of the quarter
- Current Chair of Patient Experience committee for perianesthesia unit
- Established a standard of communication in alignment with the hospitals best practices when updating patient regarding potential delays which contributed to an upward trend in patient experience/satisfaction.
- Collaborated with IT committee/Patient services Managers in the development of QR code surveys which help increase HCAHPS/Press Ganey metrics.
- Successfully implemented and monitored reports pertaining to "First Case On Time Starts" for the operating room which help identify and address different barriers that were impeding workflow.
Timeline
Patient Navigator
New York Presbyterian Medical Center-Columbia
03.2020 - Current
Perioperative Patient Care Assistant
New York Presbyterian Cornell - Weill Center
10.2017 - 03.2020
Housekeeping Supervisor
Gotham Hotel
02.2017 - 04.2020
Junior Mechanic
All County Sewer & Drain
06.2016 - 02.2017
Bachelor of Science - Health Studies/ Nursing
Fairleigh Dickinson University
Associate of Applied Science - Criminal Justice
Tompkins-Cortland Community College
High School Diploma -
Mount ST Michael Academy
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