Max Parrow
Kapolei,United States
Summary
With specialized military IT training, a solid background in the consumer electronics field, and a real passion for working with technology, I’ve gained the skills to install, configure, and troubleshoot, computer hardware, software, and network devices effectively. I’m quick to learn new systems and love tackling challenges, whether it’s through self learning or on the job experience. I adapt easily, pick up information fast, and enjoy finding solutions to make tech work smoothly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Technician - Full Time
TEKsystems
05.2025 - Current
- Managed a queue of incident tickets utilizing the HP service manager ticketing system
- Responsible for installing and maintaining computers systems, VoIP phones, and printers.
- Provided on-site and remote support for hardware and software troubleshooting.
- Performed diagnostics and resolved issues on classified and unclassified devices.
- Resolved technical issues for end-users, ensuring minimal downtime and improved user satisfaction.
IT Specialist
U.S. Army Reserve
09.2021 - Current
- Manage and support a wide range of communication and technical systems, ensuring smooth operation of hardware, software, and networks in both office and field environments, often under tight deadlines and high pressure.
- Install, configure, and troubleshoot a variety of IT equipment, including computer systems, routers, and switches, ensuring everything is up and running without interruption.
- Support secure network configurations, maintain and monitor performance, and quickly respond to outages, improving reliability and keeping systems secure.
- Create and maintain user-friendly documentation for troubleshooting, system setups, and configurations, helping the team resolve issues faster and more efficiently.
Shift Lead - Full Time
Best Buy
08.2023 - 05.2025
- Manage the employee and customer experience, delegate tasks, and ensure compliance with store policies, while fostering a collaborative environment and proactively addressing employee concerns related to technology and equipment.
- Lead and coordinate a team of retail associates, ensuring efficient operations while managing customer service inquiries, troubleshooting in-store technical issues, and supporting technology systems like Point of Sale and other company implemented software.
- Work closely with the operational teams to quickly resolve complex customer issues, ensuring that all aspects of the problem are addressed and communicated clearly.
Consultation Agent - Full Time
Geek Squad - Best Buy
06.2019 - 08.2023
- Obtained a clear understanding of client issues with their devices, notating them in the work order while also recording possible resolution steps.
- Trained clients and made sure they understood how to use their devices while answering any questions they may have.
- Delivered expert technical support and consultation services to customers, diagnosing and resolving hardware, software, and networking issues across a wide range of devices including PCs, laptops, tablets, smartphones, and home electronics.
- Provided expert troubleshooting and removal of viruses, malware, and other malicious software from client devices, ensuring the system was free from threats and performing optimally. Utilized company based tools to conduct full system scans, diagnose issues, and remove persistent threats while minimizing data loss.
- Ensured all client devices were fully up to date with the latest operating system patches, security updates, and application upgrades. Configured automatic updates and educated clients on the importance of keeping their systems current to prevent future vulnerabilities.
Education
High School Diploma -
Aiea High School
'Aiea, HI05-2016
Skills
- IT Technical Support
- Troubleshooting
- Network support
- Computer networking
- Active Directory
- Desktop support
- Computer hardware
- Application support
Certification
Secret Security Clearance, 11/01/21 - 11/01/27
Military Service
Currently a Sergeant in the US Army, serving as an IT Specialist. Primarily I work with troubleshooting systems, setting up and maintaining networks, installing and configuring networking devices such as routers and switches, making sure devices are securely connected in the network, and keeping computers and other devices up to date. I received an Army Achievement Medal for graduating top of my class in my IT training for the Army.
Timeline
IT Support Technician - Full Time
TEKsystems
05.2025 - Current
Shift Lead - Full Time
Best Buy
08.2023 - 05.2025
IT Specialist
U.S. Army Reserve
09.2021 - Current
Consultation Agent - Full Time
Geek Squad - Best Buy
06.2019 - 08.2023
High School Diploma -
Aiea High School