Max Romano
East Northport
Summary
Dynamic professional with a proven track record at Bourbon Street NY, excelling in client relations and transportation management. Enhanced customer satisfaction through strategic planning and exceptional service, while optimizing distribution processes. Adept at staff training and development, fostering a positive work environment that drives repeat business and loyalty.
Professional with strong background in distribution, excelling in logistics management, inventory control, and supply chain coordination. Known for fostering teamwork, adapting to changing requirements, and consistently achieving targets. Skilled in problem-solving, communication, and maintaining high standards in fast-paced environment. Prepared to deliver impactful results through effective collaboration and strategic planning.
Overview
6
6
years of professional experience
Work History
Distributor
Popsicle Pushers
05.2024 - 05.2025
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Developed strong relationships with key accounts, leading to increased repeat business.
Restaurant Manager Internship
Bourbon Street NY
02.2025 - 04.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Customer Service Representative
Jessensdelicatessen
06.2019 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Business
SUNY, Oneonta
Oneonta, NY05-2025
High School Diploma -
Northport Highschool
Northport, NY06-2020
Skills
- Transportation management
- Technical aptitude
- Distribution network optimization
- Staff training and development
- Client relations
- Product distribution
- Customer service
- Strategic planning
Timeline
Restaurant Manager Internship
Bourbon Street NY
02.2025 - 04.2025
Distributor
Popsicle Pushers
05.2024 - 05.2025
Customer Service Representative
Jessensdelicatessen
06.2019 - 08.2023
Bachelor of Science - Business
SUNY, Oneonta
High School Diploma -
Northport Highschool
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