Max Salas Miranda
Customer Service
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Technical Support Representative
Bosch Automotive Service Solutions LLC.
12.2023 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Customer Service
Bosch
10.2021 - 12.2023
- Provided exceptional customer service by addressing concerns promptly and effectively.
- Delivered exceptional customer service, exceeding member expectations consistently.
- Exceptional active listening and verbal communication skills to respond appropriately to a variety of customers with different issues and queries.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Administrative Assistant
IFTA
07.2019 - 10.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Quality And Process Technician -
Universidad Fidelitas
05.2001 -
ENGLISH -
UTN
05.2001 -
High School Diploma -
Colegio Experimental Bilingue De Palmares
05.2001 -
Skills
Technical support
Customer service expert
Active listening
Technical issues analysis
Timeline
Technical Support Representative
Bosch Automotive Service Solutions LLC.
12.2023 - Current
Customer Service
Bosch
10.2021 - 12.2023
Administrative Assistant
IFTA
07.2019 - 10.2021
Quality And Process Technician -
Universidad Fidelitas
05.2001 -
ENGLISH -
UTN
05.2001 -
High School Diploma -
Colegio Experimental Bilingue De Palmares
05.2001 -
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