Max Sampson
Gresham
Overview
1
1
Certificate
11
11
years of professional experience
Education
High School Diploma -
Sam Barlow High School
Gresham, OR06.2011
Skills
- Strategic leadership
- Project organization
- Quality Assurance
- Preventive and Reparative Maintenance
- Troubleshooting Skills
- Repairs Knowledge
- Auto and Engine Repair
- Vehicle test drives
- Inspections proficiency
- Diagnostics
- Business planning
- Staff Management
- Job inspections
- Negotiation
- Project Management
- Problem resolution
- Relationship development
- Basic Math Skills
- Valuation Reports
- Rental Support
- Corrective Actions
- Production Goals
- Automotive Knowledge
- Employee Mentoring
- Repair Process Understanding
- Process Improvement Initiatives
- Constructive Feedback
- Issue Resolution
- Schedule Management
- Payment Method
- Market Trend Analysis
- Customer Satisfaction
Certification
ASE CERTIFIED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Experienced automotive aficionado. Well rounded and versed in all areas of the automotive industry from; repairs, customer service, collision estimating to managing all types of teams and customers to achieve excellence the first time.
Work History
Collision Estimator
ADESA/Carvana
01.2021 - Current
- Display functional expertise using CCC one to estimate accurate repairs and labor times.
- Lead repair team to achieve automotive excellence and produce unrivaled customer experience.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Collaborated with repair workers to determine feasibility of repairs under constraints of coverage limits, time frame and customer finances.
- Documented damage with photographs and detailed written descriptions.
- Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
- Accurately estimated parts and labor for over repairs.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
Reconditioning Manager
Vroom
02.2020 - 01.2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Line Production Manager (LPM)
Carmax
04.2017 - 01.2020
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed internal operational standards and productivity targets.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Estimated labor requirements to support anticipated workload.
- Sourced materials to keep up with production goals and meet customer demands.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Delivered direct feedback to senior management regarding project visibility and status.
Mechanical Associate 5 and Point of Contact
Carmax
07.2012 - 04.2017
- Lead teams of up to 16 personnel, supervising daily performance as well as training and improvement plans.
- Directed group of mechanical associates focused on taking development projects through monetization and mass production.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
- Consulted manuals, technical documentation and repair tree charts for further information prior to conducting fixes.
- Expertly utilized diagnostic equipment to evaluate mechanical problems in vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Produced high quality vehicles for customers in fast paced environment.
- ASE certified.
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